Decided to take my mum out for lunch for her birthday. Decide on 1912 would be nice. With her having dementia she is slow on her feet and as we entered 1912 it took a little time to talk her into walking in. I asked for a table for 3 and when I said I had no booking. I was informed they were fully booked, this is not unusual so said thank you and left. The people behind us also left as they had no booking. I went round round the corner to see if there somewhere else to go. There was nothing so i returned down the street and was sure I saw the people behind me sitting at a table in 1912, there were also still a number of empty tables. I decided to call and see if I could book a table , low and behold i was told I was told i could come in when I was ready I immediately entered the restaurant and spoke to the person who rejected us and btw who also answered my call I was watching him as I was on the phone. he said the only tables available were upstairs. my mother can get up stairs all be it slowly we were not offered or asked if she could manage the couple behind me who didn't have a booking were in fact sitting downstairs 3) when I phoned to book a table i was not informed the tables were only available upstairs. given he just rejected someone due to what he apparently thought was mobility you think he would have mentioned this. 4) Given when you make a booking you are not told where you are sitting, surely if the real concern was my mums mobility a table could have been made available?
Please think twice before going, you...
Read moreWas here on the 9th of November and we were in a group of 9 with 9 babies, that was specified when booking. Upon arrival it was evident that all the buggies would not fit in the restaurant. We managed to take 5 of the buggies back to the cars. Upon doing this we had to wake up the babies to remove them from their buggy. 3 members of the party were rudely spoken to by a waitress and they were getting rejected at the door due to not being able to return their buggies to the car. They were eventually let in, but 2 members were seated at a separate table. There was only 1 buggy at the main table.
As we were all seated the sun was shining through the window, and we asked a waiter to pull the blind down, he said that they don't move and brought 3 sunglasses to the table. This was fine for the adults but what about the babies that were in the arms of their mother's?
The members of the party that returned their buggy to the car had to hold onto their babies while eating their food, as they were not ready for a high chair.
There was no changing rooms to change the babies, and I had to wait until I was home to change my little one.
Overall the restaurant is not baby friendly, and I will not...
Read moreWent with friends over the weekend for lunch and drinks no complaints with the food but the service and staff are a disgrace, had to physically go up and ask for menus waited 15 mins for starters then eventually when they decided to clear them away was asked if we had mains ordered (another 15min wait) by the time our mains had been cleared we asked for the desert menu but was told our table time was now up and we would have to leave, nearly a full bottle of wine left and no desert we asked if we could sit at the bar or upstairs to finish our meal (plenty of seats available)but was told no we would have to leave and take our bottle with us (staff trying to recork the bottle)and under no circumstances are we allowed to finish it in the premises...£50 for two bottles of wine which we left as we weren’t going to move on to the next bar with a opened bottle of wine ridiculous, so basically you have 90mins to squeeze in a 3 course meal and drinks which is a total unreasonable time, bad service and rude unhelpful staff what more can I say apart from I...
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