Nutelle Bar — Restaurant in Sefton

In response to the owners response to me. I don’t appreciate being called a liar. I gave you a fair review which said we’ve never had an issue with your food before this. I know nothing about the waffle machines you use but we can certainly both tell the difference between raw and cooked batter, we both took one bite and said that’s not cooked properly it tastes raw, so if it’s “never happened before” it’s happened now. For £7.20 for a waffle it should be perfect!

Google reviews is there for a reason, and the owners responses are equally important, I always read them before trying new places. An apology would have sufficed, rather than insulting our intelligence. We were still going to order from you again but after that response you won’t see either...

Was charged more than the prices on the menu. Only noticed that when receiving notification from bank. When asking I was told the prices have been changed recently but there weren't any menu with new prices, and no printed or verbal notice of the price changing.

Also after I ordered a waffle I changed mind in a few seconds. I asked if I can pay the price difference to change to something else, and was told no, even it's not started preparing. But later when I asked why price was charged differently from the menu I was told I can get a refund and cancel the order if I'm not happy with it.

Very bad customer...

To all the staff at the nutelle bar

I would just like to say me and my kids love coming to your shop, staff are very friendly, lovely and very helpful, also so nice to my children having a laugh and a joke with them to which makes the experience even better. The nutelle bar is one of the cleaniest places ive been to staff washing there hands several times and cleanin constantly. Ive had deliveries a few times and the drivers are so nice always smilin and chatty and polite. The waffles and crepes are delicious and milkshakes are amazing. Ive never had a bad experience and i will se you all again...