Marco Sevenoaks — Restaurant in Sevenoaks

I have been going to Marcos Sevenoaks for 5 years, ever since I moved to the area, and have always liked the restaurant and their food. However, a few weeks ago my wife and I ordered a takeaway to collect. On my way to the restaurant to collect the food, I unfortunately received the news that my Grandmother had passed away. Because of this, I had to divert and obviously was not able to collect my order. Whilst I understand the inconvenience that this must have caused, I was incredibly surprised to wake up to 6+ missed calls from an unknown number the next day. When I answered the next call, it was the owner of the restaurant shouting at me down the phone, in what only can be described as a fit of rage. I calmly apologised and explained that I had had a family emergency the day before, however the man kept shouting down the phone at me and eventually slammed the phone down on me.

Whilst I understand the frustration that customers not collecting their order would cause, this experience has massively tainted my view of the restaurant. I have been a loyal customer for 5 years and will not be returning. The rudeness and aggression that I received over the phone was uncalled for and lacked any kind of reason - I apologised multiple times for not collecting my order and tried to explain my recent bereavement, however was just hung up on and shouted at. Not happy at all with the experience and will sadly not be...

Really bad experience. Felt rushed & as for the food - not good at all. My partner had spaghetti Bolognese. It looked like they forgot to put the Bolognese part on & he received plain spaghetti on its own! After mains we were offered coffee/deserts & decided on just the bill & have coffee at home instead, the male waiter then kindly offered us sambuca & thought how kind why not! Note, this was the waiters offering to us, not ours. Upon receiving the bill, I recognised a strange charge of £13.60 & enquired. They said it was for the sambucas?? Couldn't believe it, we were so insulted, the cheek of it & they also charged us for the olives/bread which they suggested upon arrival too!! Absolute insult!!!! They have their ways to add on all the unnecessary extras, absolute con! Pizza Express opposite was a far better experience & we have...

Enter through the gift shop. That is, you’ll see so many lovely Italian products you’ll want to buy them before eating.

The atmosphere is flexible and relaxed but feels authentic. Children are welcome and nothing felt rushed.

The staff are -in the best way possible- in the background. They come at just the right time, hold back if you’re mid-sentence, efficient and friendly.

You really should order wine, but if you want beer, they have some on draught. Either way you won’t be disappointed.

The sharing starter is absolutely excellent, perfect for 2 or 3 to whet your appetite. The choice of mains is the full range of classics (Calzone to Sea Bass to Nduja), giving scope to stay safe or explore something new.

A thoroughly lovely place to eat....