Domino's Pizza - Sheffield - Fox Valley — Restaurant in Sheffield

Disgraceful, where to start.

I ordered 2 Pizza's, 3 chicken mix boxes and 14 wings, I specified on the phone that I would like the chicken boxes and the wings double cooked.

The worker on the phone then went on to tell me that they don't do double cooked because it will end up burned, when only 2 nights ago I requested the same, double cooked chicken. It came with no problems at all.

My order arrived, my order came to £48.50, I passed the delivery driver £50 to where he took the money and just walked off, not offering my my change. The pizza toppings were stuck to the lid of the pizza box and none of the chicken was double cooked as requested.

I rang the store with my problem with the chicken not being double cooked, they said they would send up some fresh chicken double cooked, the 3 chicken mix boxes and 14 wings.

The delivery driver then returned with 14 wings double cooked, no chicken mix boxes, I explained the the delivery driver who told me it's not his problem and again, walked off.

I rang the store to ask to speak to a manager and spoke to a lady called Kavitha who had no idea of the ongoing problem, she tried to resolve the issue for me but then proceeded to hang up on me whilst I was still talking, strangely she was just saying "thankyou thankyou thankyou" over and over and then hung up the phone.

I then went down to the store to try to resolve what had happened, and spoke to Kavitha, she tried to tell me that she would cook all the food from fresh and give it me in store.

I explained to her that my family who I had ordered for had travelled back to Doncaster having not ate because of this poor service therefore I wanted a cash refund, she then went on to hold a ticket up to the workers in the restaurant and call for their attention (it was really awkward for everybody there) and asked them to cook this order fresh. Despite me asking for a cash refund.

I then explained to her for the second time that I didn't want the order cooking from fresh and that I wanted a cash refund for the food that I had brought back down with me in the car.

Kavitha then went on to start bartering with me about money, offering me 50% of my money back, where I then had to barter with her for further 15 minutes until she gave me my full £48.50 back.

While all this is happening a gentleman came downstairs explaining he had been waiting 40 minutes for his pizza, where they grabbed it off the side and passed it him with no apology (it had cleared been sat there and forgotten about). The Gentlemen sighed and walked off and said to me his kids had been waiting upstairs for 40 minutes for their pizza.

I cannot believe the shambolic service of this restaurant.

If I could have given less stars than one I would have, hands down the worst retail experience I have ever...

I recently ordered from Domino’s Pizza, and I have to say, it was one of the best pizza experiences I’ve had in a long time. From start to finish, everything about the service and the food was outstanding. What really impressed me right away was how fast the service was. I placed my order online, and within what felt like minutes, the pizza was already on its way. The tracking system is super convenient too—you can see when your order is being prepared, baked, and out for delivery. It adds a layer of excitement and transparency that I really appreciate.

When the pizza arrived, it was still piping hot and fresh, which tells me it came straight out of the oven and into the delivery bag without sitting around. The delivery driver was polite, professional, and got everything exactly right.

Now, let’s talk about the pizza itself—absolutely phenomenal. I’ve tried a lot of different pizza places, both chain and local, and I can honestly say this was some of the highest quality pizza I’ve had from a national chain. The crust was perfectly baked: golden brown on the outside with a soft, chewy inside. The sauce had just the right amount of tang and spice, and it didn’t overpower the other ingredients. And the cheese? Melted to perfection, gooey and rich with a flavor that makes you want to keep eating even after you’re full.

The toppings were fresh and generously spread. Whether it’s pepperoni, sausage, mushrooms, or any combination, Domino’s really knows how to balance the ingredients for the best taste. Everything felt like it was made with care, and that level of quality really shines through in every bite.

It’s also worth mentioning that the menu is diverse, with something for everyone—pizzas, pastas, wings, cheesy bread, desserts—you name it. And the prices are more than reasonable, especially considering the level of service and food quality you get. There are always good deals and combos, so you’re never overpaying for a great meal.

Overall, I can’t recommend Domino’s Pizza enough. Whether you’re in a rush and need something quick or just craving some seriously good pizza, they deliver (literally and figuratively). This was far more than your average takeout—it was a genuinely satisfying dining experience from a place that clearly takes pride in what they do.

Five stars...

Disgraceful.

Arrived at Dominoes at 20:50 to order food direct in store and was greeted by a man who not only looked down his nose at us but who looked at me like I was something he had stepped in. He turned his back and walked away without any form of acknowledgement.

Ordered pizza and garlic bread and was told when it was made, they'd let us know. We waited outside talking, totally visible to everyone inside. My partner also kept wandering in so they were fully aware of our presence. At 21.15pm, my partner was asked what name our order had been booked under.

The girl on the till went looking for it only to find it was waiting in boxes on the 'hot' plate. Have no idea how long it had been on there???

When we were handed it (loose term as one of the garlic bread boxes was thrown on top by the same rude man from previous); he looked bored, didn't acknowledge our existence and again looked at us like we were something he'd step over.

He then leaned over looking at the computer and acted like I was invisible. Also putting his fingers near / in his mouth, can only hope he sanitises his hands before handling anymore pizza!?

After all this, the pizza and garlic bread were cold when we got home - a 3 min journey in total so proves that pizza had been sat waiting a while before they decided to check and acknowledge we were still there!!!

All in all an absolute waste of time and money.

Will never visit this franchise again and would sincerely suggest no-one else...