The Coffee Shop — Restaurant in South Norfolk

You know what.. I have to express my disappointment. I live very close to this cafe, I don't use it everyday but i do eat here. The food us always very good and service too. But today, I ain't happy! Not only did I not receive my glass of water, the eggs were undercooked and fried (supposed to be scrambled) no beans, instead they arrived later in a very small quantity in a bowl. There was a tomato on the plate when I asked not to be, no extra mushrooms instead they turned up in a bowl later on. The bottom of the plate was in a pool of black mushroom water which had made everything soggy particularly the toast. No knife and fork until I asked where they were.. I basically had a 1 sausage, 1 bacon and a very small portion of beans. I was not offered a refund, instead I was made aware that the menu had changed including prices (original menu supplied on the table not the new one). I was charged 5.50 for my breakfast which apparantly under the new menu which I wasn't aware of, it should have been 5.75. The waitress said "well you had a discount so that should suffice". 25p!! In the end, the kind lady who didn't really listen to what I saying, gave me back just 1 pound, because otherwise it would have messed up her till.

The moment I walked back in to express my disappointment in a polite manner, I heard them talking about looking after their customers. How ironic.

Have you changed hands?

I'm still...

Extremely disappointed. Everything started well, very friendly and accommodating for my son. There was no kids menu but I suggested maybe just a sausage and some beans and an egg for my little boy and she said yes that's fine. I had a scone and a hot drink and my mother in law had a tea cake and hot drink. My son's meal came over and it was scorching like nuclear again this is fine I can easily cool it down. Anyway we all finished and I dashed to the counter to pay to which I was told it would be 21 pound and I asked if it was correct as it seemed extremely steel and I was expecting 15 seeing as we only had a small amount and my little boy had a handful of stuff which I assumed would be put through as extras. She told me not was correct and I asked for the price of my son's meal and she told me 8.75 RIDICULOUS AMOUNT OF MONEY.... I was just astonished by this. I could of got a whole breakfast for that price or sausage and mash. THEY don't have a child option so I had no option but to order him bits and Bob's. SHE said that it still used electricity to cook this meal and that's why she charged me 8.75. I just think it's ridiculous and certainly won't be returning. Such a shame as I did like this cafe and the staff but I've changed my mind after today just super...

I visited this establishment with my young son hoping to get a decent cooked breakfast. The cafe had a good atmosphere, my hopes were high. I ordered two cooked breakfasts and an apple juice and hot chocolate. When our breakfasts arrived, we saw that there were no eggs. After eventually getting someone’s attention I mentioned this. I was told “Oh, they must be still in the oven” Oh cripes, this is not a good sign. Sure enough our eggs turned up like lumps off rubber, pretty much inedible. I did mention this as they were given to us, but the stroppy waiter just shrugged his shoulders and walked off. I held back from saying anything further. We ate our breakfasts, but. They were so greasy! I have photos they were that bad! On paying the stroppy waiter shrugged his shoulders again, by now, I just had to leave, to say I was angry is an understatement. Especially after paying £20 for this experience. To be fair, the owner I assume, offered to refund me for the food, but by now I just wanted to get out of there. Small tip, get a new customer focused waiter, not a stroppy rude one that...