Absolutely awful welcome in by the lady on reception. Mask on (I understand this) but no hello or any pleasantries at all like have you been here before, or used a Cosmo before, as the process was very confusing to understand for a newcomer. She was hard to hear what she was saying due to the very loud background noise and her mask. Had to ask her to repeat herself. We were given a buzzer due to being advised it was a half hour wait. She then barley gestured towards the bar area. We had to figure this out as she didn't seem at all bothered. We ordered a few drinks while we waited, was charged a discretionary gratuity without being asked if this was OK, or even mentioned anywhere. Then was not advised if the drinks would be brought by a waitress or wait for them, then ushered over to the bar pointing at a tray. Poor service here! While waiting, my wife visited the toilets and found 1 cubical had no toilet paper and the floor was filthy throughout. She mentioned it to the waiting staff about the toilet paper and they went straight to it. When our buzzer went off, Which was not more than 10 minutes the matre 'd came to seat us. We were still not advised as to the process of what needed to happen.

The food was mainly covered and set back from the walkway, so was not breathed over and individual tongs and spoons per dish. Everything was hot and fresh tasting.

However, the freshly cooked items for fish and steak was appalling due to the grill being so very dirty, it all tasted like dirty grill and oil. Watching him cook it, he didn't clean the grill and was very unbothered by what he was doing. The flavouring (salt and Pepper) was missing due to the overwhelming taste of grill. My wife had pudding, which had a good selection and a heavenly chocolate fountain. This looked amazing.

The waiter that was tasked with bring drinks to the table was clueless, he walked around with peoples drinks lost. He then found the tables and put the drinks right where a plate would go. This happened on multiple tables.

The empty plates were cleared quick and the staff themselves were working hard and didn't really stop. We were asked how the meal was, which is lovely in any setting.

The same receptionist form the way in, got our attention as we left to check our receipt. The half hearted sign said they check to make sure we had been billed the correct amount, however they had nothing to do with our meal so would know. This was purely a way to check we had paid. This was not a nice way to finish our evening. Again no goodbye/hope you had a lovely evening, Nothing.

Overall it was a lovely experience, but not sure i would come back to this restaurant in this franchise due to the front of house/receptionist.