What a pleasant change this place is undergoing. Finally a management team that appears to know what they are doing!

This has been my local since the ealy 80's and as such have seen mainly bad decisions on & off made by the company with management placement. When they did get someone capable they wouldn't do enough to keep them!

Recently however this has changed for the good. It has made a huge difference seeing big, smiley, welcoming faces behind the bar. They really want the customers to enjoy their visit and you can tell.

I also worked there many, many years ago and have not eaten there since leaving, but now even the new kitchen team have changed that for me. They look professional, CLEAN and happy. The food looks fresh and well presented. HUGE congrats on that!

This place has had more managers than Southampton Football Club, but now actually feel that The Malvern stands a chance in becoming a premier league pub again!!! (unlike the Saints unfortunately)

Billy is doing everything he can to pop this place back on the map. On my more frequent visits now I often see him in his own time with a paint brush trying to give the place a fresher look (he has his work cut out to be fair and the place really does need a massive spruce up)

I've seen more of him and the other new member of the management team Chloe, than Ive seen of the last 13/14 years of previous managers.

They are positive, friendly and approachable. Added bonus they both actually work too!

Im really looking forward to the changes this place is going through. I just hope the Greene King Hierarchy ethically invest in them & the Pub (financially) to achieve this and moving forward give them all the support they need ( Billy & Chloe could be The Malvern & Greene Kings saviour if given the right support)

Leadership is not about a title or designation. It's about impact, influence and inspiration!