Went to Nando’s at St Albans yesterday afternoon. Ordered two bottomless drinks, a butterfly chicken and butterfly burger with all the sides.

We were seated upstairs. Told to order our food via QR code. Tried multiple times but it would not go through (this would have been the sign to leave!).

My wife used the bathroom - WHAT A COMPLETE DISGRACE !!!! As a food retailer, surely you understand hygiene is extremely important. After using the bathroom, I was worried about eating the food at the restaurant. You have an interactive type of business which means patrons are moving around your restaurant. I think you are going to find that if swabs are taken around the restaurant and sent for examination, you will be shut down. Filthy!

Left side Coke Zero dispenser spurted coke all over me. The right one was working. Food arrived. Butterfly chicken was edible, the burger looked terrible and was.I have small hands, I’m not expecting a double chicken fillet to be smaller than the palm of my hand. It was very dry! At a whopping £41 for chicken and chips, you really are better off going to the local chicken shop! We finished and left.

The team were very young, and perhaps a more experienced supervisor is required. Hygiene definitely needs to be investigated, and at these prices a cleaning attendant should be permanently on the premises.

I knew the original founders of Nando’s when I used to live in Ealing, their first outlet, and I don’t think this is what they intended for their great establishment to become, average food with small portions at very high prices, exact opposite of when they first started.

Their current owners, no doubt bankers, are laughing all the way to the bank at our expense, no more Nando’s for me. I can accept smaller portions at higher prices reluctantly, but not when the chicken quality is so bad, and it really was.

Very sad