Papa Johns Pizza — Restaurant in St Albans

Honestly had the worst experience. Website is terrible. On an iphone the space left to actually see the selection (after toolbars and navigation buttons) is tiny. Trying to make a deal work is confusing and didn't work 5 times after the website freezing over and over it then added the wrong pizzas and wouldn't even let us select sides. Tried calling up the store instead, the guy got our number wrong repeatedly and when I asked to hear it back it was gone entirely. When asking about dip he gave us 3 after asking for 4 because that's what he said would be enough. He said we could get the same deal we had online (50 percent off) but then only gave us 25 percent and when I questioned it he then said he had done it and read out the total and I double checked the deal and he said it was only 45 percent off and then had to go get his manager but was gone for a good 5 minutes so I hung up and after 20 minutes of struggling on a different phone managed to place the order online. The tracker then told me to 'tuck in' 15 minutes before pizza actually arrived. The delivery took best part of an hour. Cheesy jalapeño bites were barely warm and pizza was underwhelming.

The whole process took at least 2 hours so we didn't end up eating till 9pm.

This was our first try of Papa John's after trying to differ from domino's. It wasn't to our taste but it it was the whole experience that is why we will be avoiding...

As a loyal fan of Papa John's and my go-to choice for pizza, I can confidently say they rarely disappoint. On the rare occasion that there might be an issue, the staff is always happy to help and resolve it quickly. Their customer service is top-notch.

However, today I had one of the best pizzas I've had in a long time, and I felt compelled to write this review because I was absolutely blown away by the quality. Huge shout-out to Cam for crafting such a perfect pizza! The crust was thick and doughy with just the right amount of browning on top, and the dough-to-topping ratio was spot on. Every bite was a perfect balance of flavor and texture. Truly amazed by how well-made and satisfying this pizza was!

Thank you for this experience—it was a reminder of why I love Papa John’s!

Pro tip: Ask for your pizza to be cooked a little longer to get that perfect dough consistency!

Pepperoni, Italian Sausage, Premium Cheese Blend and Mushroom is my go to, but if you don't like a strong cheese flavour can't go wrong with double pepperoni.

Once again shout to to Cam for making the best takeaway pizzas I've had in...

Awful. Ordered online , was delayed by "20 minuets" 50 minuets past the delayed time , not the original time, we where told the driver was on his way. 20 minuets later and we had to call again as it was still not here and the branch is very local to us, shortly after complaining the rude delivery man handed me our pizzas without even a simple apology for the huge delay on a Sunday afternoon, not peak times at all. When we opened the pizzas they where extremely under cooked but burnt on the outside which was so doughy and vile that we couldn't even eat them. £30 for 2 inedible pizzas which took a total of 2 and a half hours. I would strongly recommend nobody order from this branch. Have been told we will get half price on our next order but reading other reviews it seems this is an empty promise this branch likes to...