Pizza Hut Stevenage — Restaurant in Stevenage

I placed an order with Pizza Hut delivery in Stevenage on Monday. Shortly after paying by credit card I received a phone call telling me they had no cheeseburger crusts or garlic bread.

I was not happy about tis but kindly accepted a substitution, I was just about the ask them to refund the additional charges for the extras I paid for when they rudely hung up on me.

They charged the full amount to my credit card. I contacted their customer service located on the main website and was told because I apparently never told them I was dissatisfied on the day they are not providing a refund for the additional extras I paid for. I tried to make them aware and ask for a refund but they hung up on me on the day due to poor customer service, perhaps if I kicked up a fuss they may have accommodated me a bit better.

If you charge a customer for something they didn't receive and refuse to refund them surely this is fraud!

Avoid these crooks, the food isn't great anyway. I, alongside all my family will NEVER be ordering here again!...

Management was very rude, I ordered a pizza online at 20:02pm on the 1st May 2019, there was a mistake on my order so I called the store and I was told at 20:55pm that they were sorry and that they offered me a free pizza for my next order, I said thank you. Next day at 11:00am I call the store to claim my free pizza, and because the manager from the previous night was disorganised and did not put any notes on there system, I was told I can’t claim the the free pizza I was promised, please bare in mind I buy from this Pizza Hut more than twice a week, I order so much I know all your delivery drivers! There really nice people! But I just didn’t know that the management would be so rude and disorganised and disrespectful. That’s why they get one star, all they had to do was be organised and have an eye for detail and follow the specs for the pizza by sprinkling garlic sprinkles on a classic...

Don't trust the website with online orders for delivery. Call up instead. I ordered food for delivery, put in the address and postcode and phone number, paid by card.

After an hour of waiting I call up to find out whats going on only to be told the order got flagged by the website for collection instead (why i needed to put in my address and phone number for collection on a card payment, who knows) and that my food has been sitting under a hot lamp for over an hour. It's rock hard and dried out. Never had a problem with the service before now, but customer service reading complaints wants to wait 72 hours before replying and won't do anything, so everyone beware and go someplace else if you're looking for delivery. Place is a joke now and I used to work there 4 years ago, majorly...