La Cantina at 113

We’ve eaten at La Cantina a good few times and while the service can be hit and miss, we absolutely love the food - we wanted to take my father-in-law for his birthday as we know he will love it. He is disabled so we gave the restaurant a call and asked if we could book a table outside as he can’t make it up any stairs. We understand there is no disabled toilet but didn’t anticipate any issues booking a table.

La Cantina have said no, they won’t book a table outside as they are first come first serve, and they have no way of booking tables outside or policing that they’re booked. After they said about being unable to police the tables, I asked if they could pop a note on a table to advise it’s reserved but was told that doesn’t work, which is a little unusual because it works at other restaurants and bars in the area.

I was surprised and disappointed at this, and given the circumstances of his disability, would have hoped they had a policy in place or could make an exception here, but it was a no.

I’m genuinely shocked that in 2022 a restaurant of this calibre can’t cater for disabled guests. We’re not in a position where we can just turn up without a reservation in place and hope for the best - we do need to plan ahead.

It’s been a very long time since we’ve been turned away from completely being able to make a reservation due to his disability and unfortunately we won’t be able to visit the restaurant again after this - a real shame.

I’ve tried my best to present the story factually without embellishment. I’m disappointed that I’ve felt it necessary to leave a negative review about a local business we have loved to support in the past.