We’ve eaten at La Cantina a good few times and while the service can be hit and miss, we absolutely love the food - we wanted to take my father-in-law for his birthday as we know he will love it. He is disabled so we gave the restaurant a call and asked if we could book a table outside as he can’t make it up any stairs. We understand there is no disabled toilet but didn’t anticipate any issues booking a table.
La Cantina have said no, they won’t book a table outside as they are first come first serve, and they have no way of booking tables outside or policing that they’re booked. After they said about being unable to police the tables, I asked if they could pop a note on a table to advise it’s reserved but was told that doesn’t work, which is a little unusual because it works at other restaurants and bars in the area.
I was surprised and disappointed at this, and given the circumstances of his disability, would have hoped they had a policy in place or could make an exception here, but it was a no.
I’m genuinely shocked that in 2022 a restaurant of this calibre can’t cater for disabled guests. We’re not in a position where we can just turn up without a reservation in place and hope for the best - we do need to plan ahead.
It’s been a very long time since we’ve been turned away from completely being able to make a reservation due to his disability and unfortunately we won’t be able to visit the restaurant again after this - a real shame.
I’ve tried my best to present the story factually without embellishment. I’m disappointed that I’ve felt it necessary to leave a negative review about a local business we have loved to support...
Read moreThe worst welcome I think I've ever experienced. Walked in on a Tuesday at about 1.30pm and the place was empty other than 2 tables of 2. We asked for a table for 2. Was shown to a table right next to one of the tables of 2 that were already eating so it was cramped. Moved over to the next table which was a table for 4. Waitress comes marching over and says 'Can you not sit there & sit on the other table for 2?' We did but once again this was right next to the other table of 2 that were in eating.
My wife & I literally looked at each other and said we'll go. It was a Tuesday lunchtime so not sure why this waitress was expecting a sudden surge of guests.
Said to her as we walked out that it was ridiculous & unwelcoming to which her response was we could sit where we wanted. Walked out very confused at the...
Read moreThe food was okay. Our padron peppers (La Cantina part of the meniu) were nice but had way too much salt on them! I still liked them because I love salt, but my husband couldn't eat them. The wings meal from the Roost section of the meniu wasn't very nice - wings were so fatty under that coating and the fries accompanying them were just out of the bag fries that you can make at home. There was no herbs or a bit of salad to make it look nice at least. The kids fish goujon and fries meal was nice, but it didnt include any drink. Overall, we might try this place again but probably would order of the Roost menu. Service could I prove if there was anyone to come and check if everything was okay. Unfortunately, noone came to check in us and we even had to go and try to find someone to ask...
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