I have never really had a pleasant, amazing service in this cafe. And I am a local meaning I probably have been to the cafe every month at least with the kids so regularly. Firstly, the manager (not sure of her name-blond early 40s?) Is particularly rude and unwelcoming. She also speaks in a very condescending manner. Not big or clever and it probably puts alot of people coming in here! There is also another young girl who works here (ethnic looking) who can also be equally rude and condescending. The cafe, like many people have commented is overpriced and you spend loads for a meagre, not overly nice food. The main reason we come in as I have two small children and a teen who like to have a hot chocolate or a slice of cake after the long walk to and around the park. We also occasionally have lunch here. Which we have encountered many issues with, i.e cold chips, food taking way too long with two hungry, irritable kids and no sympathy when asked how long it would be. Instead, you are met with more rude, condescending responses like it is YOUR fault. TBH, its much more pleasant to order from the outside cabin which shows its mainly the service thar is lacking! Last time came in was horrendous. We had been to the Santa experience which had overran so we had two restless, hungry children who didnt want any of the outdoor menu (mainly chips and sandwiches!) They both like the turkey and cranberry sandwich but was told this could only be ordered inside! So we asked the cafe manager if we could order the food straight off as there was a bit of a wait for a table and politely asked if we ordered while we were waiting then it would reduce the waiting time. We stipulated the CHILDREN'S food only as they were hungry! We weren't bothered about ourselves. We were rudely told we couldnt do this because "it doesnt work that way" absolutely ridiculous. When we did order it took ages for it to arrive. Fed up of having such a unpleasant experience in here. They need to sort...
Read moreThis afternoon my Mother came in the cafe with my daughter. They rushed in out the rain to try find a seat in the busy cafe to be greeted by whom we believe to be called Carrie (not sure of the correct spelling) dark hair scraped back in a pony tail. She said I'm going that way for my mother to move out the way rather than let her sit down. Initially my mother assumed she was just a customer. A few minutes later the same lady came over to her and said what do you want? No hello, how are you. No smile or friendly manner. My mother was so shocked she worked here after being so rude, she couldn't believe it. She asked for a cup of tea whilst she was waiting for me to arrive. The waitress then said 'is that it?' Its a shame how such a lovely cafe that I come to at least twice a week can be ruined by one member of staff's lack of manners and customer service skills. Towards the end of our visit we were served by a lovely gentleman that fortunately completely turned around my mother's experience, and if not for him we would not be willing to return. He is an absolute credit to have working there and put a smile on...
Read moreI have eaten here quite a few times now and usually had no problems, but todays visit was really disappointing in terms of the food / drink that we were given. The milkshakes just didn't taste of an flavour apart from milk and cream, although they did offer us a new one, that wasn't any different. I ordered the chicken sandwich with mayo. The chicken had been cut form a roast chicken, and was quite dry, i wouldn't have minded much if there was adequate mayo on, but there was hardly any mayo or butter making it a very dry, chewy sandwich. My daughters (22 months) ham sandwich again was too chewy for her and the carrots too hard for her to chew and she has most of her teeth. However my husband had a ham sandwich which he really enjoyed. I'd definitely recommend trying this cafe out, but disappointed they got food and drink wrong today. Otherwise the service was really good, the place was clean and there were empty tables and highchairs waiting for us. Although the highchairs could all do with...
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