Subway — Restaurant in Stockport

I was served by the owner of this franchise. I was 1st in the queue and a white male was stood behind me. He’d ignored me and asked the white male behind me for his order. (The person behind me did say that I was in front, at which point he grudgingly asked for my order).

He was loud and cheerful, full of conversation about weekend plans to the white customers.

One of my meals was a kids meal. I’d asked him to charge me for a standard drink for the child but to provide a cup as we were going to add ice (clearly explained this, he should know how to charge this on the till I’d expect).

Proceeded to get bottle from fridge, was spoken to rudely in front of the now long queue as though I’d tried to rob a bigger drink when I’d clearly asked to be charged for it and a cup provided (would’ve expected to be charged for the bottle and a cup surely?).

We sat and ate inside. No other coloured customers came in for a good 15 mins and I’d watched on how he’d greeted every customer and created small talk & was polite and welcoming to them.

Throughout the duration of eating, he kept looking over giving the side eye which made me feel really uncomfortable.

One coloured person came in towards the end and low and behold, behaved the same, so damn rude.. sorry let me...

There is nothing wrong with the food or the shop it’s self, it’s more some of the staff. Once I ordered a footlong and asked them in the notes to not mix mine with any spice and they cut my fooling with a knife that was used on something with spice on it and knocked me sick. Just eat refunded me the cash I paid but not the loyalty stamps I earned so lost just over £9. Second time I ordered again and asked for my footlong NOT to be toasted and they toasted it, so all the footlong was spoiled cause it caused the lettuce to be soggy. Just eat wouldn’t refund cause I’d thrown it and they wanted a picture. I phoned up this branch to speak to a manager, there wasn’t one in but the guy said he would get hold of just eat to see what he could do. I got no reply so phoned again to speak to a manager and the girl said yeah il pass you on to them but then replied sorry he ain’t in. I said is he not in cause he doesn’t want to deal with it and she said no he just left, bullshit. Anyways I phone next day only to be told they’d get a manager to ring me but still no manager has rang me since 15/11/24 so no wonder the staff can’t do their job when...

Big fan of Subway but I'm biased to the one in Burnage as it's halal and I'm always happy with what I get. Have been to others like the one in Heald Green but have left a little disappointed in the quality. I think it's because that one seems to always be unprepared for lunch and hardly ever has all of the toppings so you hardly ever get a packed sub. Others have always been high quality, including the one in Levenshulme. Would highly recommend both Burnage and...