McDonald's Andover- West Portway Industrial Estate. — Restaurant in Test Valley

Terrible all around! Where to begin? Firstly, after walking in and standing pretty clearly at the register waiting to be served, we were stuck wising for a good 10 minutes before anybody actually came over despite making eye contact with us various times. The staff seemed lazy and miserable, and preferred standing around talking as opposed to doing any sort of work.

Then when ordering, it appeared that this place has clearly been left in the prime WW2 era, as they are rationing all of their foods! Can we have a frappe? No not available. Milkshakes? Not available. Orange juice? Not available. Water? Not available.. seriously??? Oasis was the only thing they have. Then food, same story! Happy meal for the little one? Oh yes we have them, but no toys or books, or any gherkins for the burgers. What is going on? Then we wait another 10 minutes for the food, and by the time we get it half of our order is literally missing…

We get that resolved and after another 5 minutes of waiting get our order. The little one starts eating his food in the meantime while we sorted this, and complains it’s cold and stale. I tried for myself and the food was literally freezing and tasted like rubber. Must’ve been left out for hours. I told the staff this and they said there was “nothing they could do about this”. Then I get my order, take a bite only to realise that SOMEHOW half of the ingredients are missing?!

What is going on with this place? I thought it is probably just a one-off. Maybe it’s a bad day for them. But then I Google search… tonnes of reviews saying similar things over the past years. Absolutely disgusting. This place needs looking into, or more accurately needs closing down. Absolute joke. Avoid...

Absolutely disgusted with the service of the staff and in particular the shift manager Ross.

I ordered two happy meals with no salt on the fries. After seeing Ross raise his eyebrows at the request they put some fresh fries on. The fries finished and another member of staff poured all of the fries into the old fries and added more salt. When they attempted to give me these fries i pointed out that I asked for no salt. Another dumbfounded look from the staff saw another batch of fries go on to be cooked. Who would of thought the same thing could happen a second time, this time however Ross tried to shield the fact and simply tried to pull some of the fresh fries out of the salt with a pair of tongs.

When i asked him to come and speak to me away from the counter to save his embarrassment he bimbled over hand in pocket and gave no explanation but nothing more than an empty apology.

If Ross is the standard that this branch accept as a manager, with his standard it is hardly surprising the rest of that shift were uninterested and uninspiring.

Dirty floors, unwashed and ungloved hands touching food. No cleaning hands between using dirty cloths and handling food. No hair nets worn.

All this in a 10 minute visit.

Best avoided if this shift...

It's mcdonald's, you think you can't get any better than your usual service for fast food etc but on Saturday I visited for breakfast, ordered as normal, took a seat upstairs, waiting for food to arrive only to be told they'd ran out of pancakes and I was told choose something else on the menu for breakfast or wait 20 minutes for the lunch menu. Obviously I didn't really fancy anything else but I chose my choice and waited again. The waiter came with the food, he told me that they'd managed to source the pancakes in the end and that they'd also added the other option to the order for free too for the hassle and confusion over lack of pancakes. Appreciation goes a long way, and I thoroughly appreciated the gentleman's tactfulness with having to tell me what i initially ordered wasn't available, he was so calm and apologetic. He is definitely an asset to the andover branch and as little as this Appreciation seems to most it made my morning .. it might only be a mcdonald's but the service was brilliant! I didn't quite catch his name but...