The Abbey Tea Rooms — Restaurant in Tewkesbury

I'd like to preface this by saying my 2 year old daughter has coeliac disease which means she can't have anything with gluten even if it's a 'may contain'.

Before ordering we asked a young lady (who was very helpful) if the whippy ice cream contained gluten, she spoke to the kitchen who informed her it didn't.

So we ordered one tub of ice cream for our daughter. Shortly after an elderly gentleman brought out the tub of ice cream that contained a flake. Obviously we didn't know that the ice cream came with a flake as we would have requested it come without.

I apologised to the gentleman and asked if he knew whether or not the flake was gluten free, he returned and stated he wasn't sure.

Unfortunately we can risk our daughters health for the sake of a flake. so I asked if it was possible to have a replacement without a flake which is when a lady shouted from the back no we can't and that there would be no replacement and only a refund would be given, as if I had inconvenienced them, I would have gladly explained the reasoning for wanted a replacement if they'd asked.

I believe there's a misconception that people who need gluten free food are just picky when in fact some people such as my daughter get very poorly if they eat it.

I was taken a back by the ignorance and terrible customer service of The Abby Tea rooms. I believe they need to receive some allergen training and will be taking this issue up with the...

My son recently bought an ice cream for my granddaughter who has coeliac’s disease. Any form of gluten can and will make her seriously ill. Either the female owner or supervisor was extremely rude about his enquiries about gluten content and was not exactly quiet about it, even though the venue was busy. As a result, my son was left humiliated for trying to be a responsible parent and the ice cream which had a flake in it, that had not been ordered was refused to be exchanged and was refunded leaving my 2year old granddaughter without her ice cream. The woman’s attitude was a disgrace, I can only guess that she must be the owner as any responsible employer would have...

Worst sandwich ever. Hard stale bread which must have been obvious to the person making the sandwhich.

Cheese and onion, no butter so all fillings just fell out of sandwich.

Beef and mustard, goodness I love mustard but I did not expect them to put half a pot of strong English mustard on the sandwhich.

I asked for skimmed milk, it was obvious this was full fat as I know the taste of a coffee made with skimmed milk. I asked and they said it was skimmed instead of just apologising and making another.

Such a shame after visiting the beautiful...