Tops Pizza — Restaurant in Tunbridge Wells

No option to give 0. One of the worst pizza stores in the UK as they don't know the meaning of customer service. Guys, please double-check your order if you collect because they lie about your order. I ordered a Tandoori lover and a half(bbq chicken) and a half(peri-peri lover) but they gave half and a half the correct order and peri-peri lover instead of the tandoori lover. I checked the order after reaching home and called them straight away. The lady tried to convince me that they gave me the correct order but later she ended up saying they give same toppings for both tandoori and peri-peri. I asked her why do you keep different names when you give the same toppings, then she confirmed saying that they don't have tandoori chicken available for today so they are using the same toppings for both peri peri and tandoori lover pizzas. She even failed to answer when I asked her why they couldn't mention that while we were ordering.

If you don't want to ruin your lunch or dinner plans, please avoid ordering from Turnbridge...

Ordered the pizza at 9:45 didn’t come till 11. No biggy, I let that slide since I do live a bit out of reach, definitely doesn’t excuse the 1hr15 minute wait for the rubbish we received. We ordered a customised pizza with toppings which added unnecessary money onto the price and some curly fries. The pizza finally came with no toppings, plain cheese pizza. I was rather frustrated and devastated as I paid the additional cost for a custom pizza and waited so long. I called the shop and in return they just argued and made no attempt to fix it or make amends. I thought I’d give the chips a try, however they were soggy and drenched in oil. I was really disappointed tried to reach out for some customer service and instead had the phone hung up on me. Some people don’t experience this but im afraid I did. I don’t get to order takeout regularly due to my financial position and I thought I’d give it a shot, it was disappointing and upsetting. The result was vile. Don’t order from here not worth the price or the...

'Tops Pizzas' more like 'Flops Pizzas' we placed an order with these cowboys at 7.30 and didn't receive our order until 9.15 when it did finally arrive our sides were wrong, Pizzas was wrong and the drinks wrong. We phoned up and complained and they said the only way was to get our money back was for the driver to come out and pick up the food or take the food away and then separately send us out our correct order which would then take another 45 minutes!!! The guy was so rude on the phone, he said he'll call us back and then heard nothing from them so had to call them back again. Terrible service if you can even call it service!! Won't be using again and will be spreading the word about the...