wagamama tunbridge wells — Restaurant in Tunbridge Wells

Came for a little graduation dinner. Food was fine. But the service…. Genuinely the worst service Ive ever experienced in my life. Me and my gf ordered Main each and side each. My gf vegetable gyoza side never came despite asking 4 different staff, and one of the staff nikki 3 different times. All replied saying “let me have a look for you”. Never came back and carried on dishing out gyozas to different table but never coming back to tell us if ours where still on the way or…. It got to the point where Nikki looked at us knowing we are still waiting (it had been about 55 minutes since we ordered) and on purposely walked away or turning and facing the other way, blatantly ignoring us for whatever reason. In the end gyoza never came and we still got charged for them. So asking the bill to be changed was another 30 min process of trying to get the attention of a waiter or waitress. The first person that offered to change said “sorry it’s my first day let me get someone”, very understandable, looked very stressed and we told him not to panick and everything’s okay. 20 mins of more waiting … no one. Now we are looking for another staff to change the bill, very rude but finally done it.we arrived at 7 pm, finished our mains by 7:30/7:45, we didn’t leave till 8:45 from waiting about for service. In addition to this we asked for water, never came, we asked for some cutlery, took 3 different attempts of getting a waiters attention politely asking for some cutlery despite each one of them saying “let me go get you some” and never coming back. It was very crowded on the table that we was on and there where plenty of tables for 2 which we politely asked if we can change as we couldn’t hear ourselves talk, we got told that the table number has already been written down on the piece of paper and nothing they can do. Overall the food was decent but the service made us feel ignored and feeling like we had to leave, which was a job in itself as no one wanted to come and help with the bill. Basically an hour of sitting about for service. It got to the point that other tables tried helping us get the waiters attention for us as they also saw we got ignored. It’s been a recurrent theme that waga has very poor service in any of their...

This was my first time at wagamama. My first impressions weren't good. It was 90% teenage children and 10% hip professionals who looked like IT technicians. It was unclear as to whether we were meant to wait in the "foyer" to be seated or simply sit down ourselves. It turns out it was the latter. We sat down at very uncomfortable bench seating with no back rest and tables that were annoyingly high up.

5 minutes later a waitress came over and more or less dumped our cutlery on the table without any care and swiftly scuttled to another table without any recognition of our presence. It took another 10 minutes for her to return to take our orders. Our starters arrived fairly quickly and they were satisfactory (Hoisin Duck Pancakes) but pricey. Mains arrived swiftly after with the waitress eager for us to relinquish our starter plates. Our mains (Chicken Katsu) was rather overcooked and lacked sufficient seasoning making for an overall bland protein (which should be the star of the show) the accompanying salad was nothing more than mediocre.

All through the meal, the noise was unbearably loud and it was far too busy for comfort. I got the impression that this was a very industrial and efficient kitchen that was pushed for quantity rather than quality; which was supported by the fact that the waitress was constantly asking if we were finished (since they were trying to find seats for the next wave of dolled up teens.)

Overall, a sub par experience on every level. Too noisy, food was not good at all, uninterested and seemingly unprofessional waiting staff, overpriced, uncomfortable and crowded seating and an atmosphere that anyone but schoolchildren and Google employees would find hard...

Have a wheelchair. Got in door really easily. I was acknowledged individually at the door although I was with family. That was really nice. First time out in wheelchair so I was a little nervous naturally. A table was found to accommodate us and my chair. Seriously so inclusive. I felt as welcomed as I always do when we go there. In fact we come all the way from Hastings, it's that good. We are all vegan and wanted to order everything but were absolutely stuffed with one meal and starters. (The vegan pudding is reason enough to go on it's own! And somehow we found room for panko fried bananas and ice cream. Also an ice with passionfruit sauce haha!!) We had the tofu ramen soup and gyozas, broccoli pak choi and pad thai. The food is soooooo good. Clean too. The whole place was clean. The cocktails were fantastic. We had a lychee one and a really fresh ginger one. Could have tried the lot hehee. REALLY GOOD! The service was incredibly professional and friendly. I was surprised as our server had only recently joined. Covid regs were followed and we zapped the app thing before entering. It felt like a regular visit..and that meant a lot as in my new wheelchair too. A really well managed store. Definitely returning. Good food means a lot in my family so taking the time to write this is nothing. See you...