Cadno Lounge — Restaurant in Wales

Booked a table for 6, you have to leave your card details incase you don’t show and you get a £5 per person charge, understandable if they reserve a table and you don’t show they lose money. We turned up but was only 4 of us not the intended 6. First time visit I must add. We got shown to table no more information. We looked at menus and sat there waiting turns out you have to order at the bar (no problem we just didn’t know, wasn’t told) couple of our party orders burgers one was ordered with no tomato so two dishes came out, started to eat few moments later second two dishes came out was asked which was the burger with no tomato They had no idea. Turns out it was the one that came out first and we wasn’t informed went to wrong person and had already been started. The food its self was amazing very enjoyable, myself I had the pulled chicken in a mushroom and truffle sauce it was beautiful. After our meal and we left I received an email I had been charged £10 for a no show. The email said any problems contact the local lounge I rung the lounge on Sunday and was told to email head office ( they didn’t want to know). I emailed head office and as told I was charged £10 because only 4 of us turned up not the planned 6. My advice is if you’re planing a group booking and there is the slightest chance someone in your party may not turn up, go somewhere else. I’m annoyed because we where there we had food and drinks and yet...

I have been looking forward to trying this place for ages. Went today with a friend for lunch. They were busy and seemed short staffed. The lady who greeted us was very polite. We had to wait for a table. We sat on the sofa to wait and look at the menu. The menu choices looked really nice with good variety and a choice of items including vegetarian options. The prices looked reasonable. Another group who arrived later were seated before us despite our enquiry about a table. We were shown a bit later to a small table for 2 at the back of the restaurant by the toilets. The restaurant, at that part of the venue, was hot, airless and unsuitable as near the toilet facilities. There had been a vacant 4 seater table by the entrance. We asked the member of staff who showed us to the table if we could sit by the door at a vacant 4 seat table. It had very recently been occupied by a one person. We were told we would have to wait for another 2 seat table. We left. I would like to try this venue but it seems there is little customer choice for seating and polite yet...

A beautifully decorated restaurant with lots of floor space so there's no squeezing around people already sat down, and it's dog-friendly too. We found the waiting staff to be friendly and efficient. Our main courses were beautifully presented and very enjoyable, though none of them were exactly what was listed on the menu!... but the desserts really let the place down - the churros were undercooked and hadn't been anywhere near the cinnamon-sugar requested. The sticky-toffee pudding wasn't nearly warm enough, even being cold in the middle, and the baked doughnut with ice-cream and compote was hard and crunchy (more biscuit than doughnut!)!! We ate them rather than waste them as they're not cheap and they ultimately were edible (and the waiting staff were busy serving others so we decided against complaining), but they definitely could've been better. Would I return?.. Honestly, no, because there were too many mistakes made for the...