Cherry Orchard — Restaurant in Wales

I would like to describe my time here great and it was during the 2 HOURS myself and family members waited for food we had the time to do things we don't normally do due to work etc. We managed to take the time to discuss work, contemplate life, ask the real tough question in life like if you clean a vacuum are you a vacuum cleaner as well as make jokes and insult each other #FamilyBanter. So I guess I'll tell you now from the start how my time was so after around half an hour of our food continuously getting 'plated up' our starters arrived they were great the burnt (otherwise known as caramelised) breaded mushrooms really gave my teeth the much needed sharpening and a all together great test. With the starters done on to the main course or so we thought. And so the mains came out promptly, when I say promptly I mean about the same time it takes to travel from the restaurant to Bristol and back roughly around the total time of 2 hours on a good day. When the food arrive my word was it glorious I speak for all that attended when I say it was the best meal I have ever tasted that I've waited 2 hours for. When I say this I don't mean it lightly due to the fact I've never waited this time for a meal before and hopefully never will. The food it's self was again caramelised (otherwise known as so burnt it probably needed a skin graft.) I weep known that a cow sacrificed his life for me to be given the monstrosity on my plate. I wish I could show you a picture but it brings back flashbacks. A cows life that went for no good reason. I do not speak lightly when I say I cried that night from the horror I saw. I've never been to war but I imagine it can't be as bad as what was on my plate. We did however manage to get a well deserved refund and the staff was sympathetic and rather nice. 5 * stars for service/waitress. 0 stars for food and waiting time.

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Christmas dinner was really poor. My 5 year old daughter was served a bigger plate of food than a couple of the adults in our party of 9. There was items missing from some of our plates. The food was served cold. mh relative was served the wrong starter. We were given a tablespoon of cranberry sauce and even though it came served on my husbands plate in a ramekin and put infront of him, we were then told that it was for the whole table to share. There were no prawns in the salmon and prawn en croute and the mash was dry and sticky. One persons cherry bomb came with a frozen filling, when another persons filling was more like room temperature mousse. Waitress dropped dirty cutlery and food tipped on my husbands trousers. The entire ladies toilets was closed off and out of order (on Christmas day!!!), 9 months ago on my last visit the walls, the sinks, the floor was dirty. There was even dried sick streaks on the back of the toilet lid which my child pointed out. 😕 So looks like they are in the same/similar state. There was a disabled toilet but you had to ask a bar worker to open it. I questioned a member of staff about the toilets and she said that she can go and check if theyre in a better state than this morning if I liked. I said ok and then she disappeared leaving us standing there waiting for no reason. There was not enough staff working on the bar and we had a long wait for drinks (and the disabled toilet key), which made the food go even colder. We were really disappointed as we paid £470 between us and the only good thing about our Christmas dinner was the fact that we were together...

We came in with friends and their 9 year old daughter. We are locals and would like this pub to improve so we can enjoy visiting again!

Our meal was extremely disappointing:

My chicken burger was dry with no salad despite the menu saying iceberg lettuce, and no burger sauce. When the meal was sent back my sweet potato fries went cold and not warmed up. It came back out with some mixed salad on (still not what was advertised)

The pizza had a small hair on, a member staff came back with the same pizza and told us the chef said it wasn’t a hair it was cheese! We pointed it out and they made a fresh one.

Halloumi fries had no piri dip and when we pointed that out they came with a jug of salsa.

The two cowboy burgers had no lettuce on and a tiny bit of bacon and no burger sauce

I would like to praise and thank Maz who provided wonderful customer service throughout our visit and couldn’t do enough to make things better. She was extremely apologetic and spent time chatting to our friend’s daughter whose pizza had to be remade offering a free desert and brought her a free lemonade. Maz is always polite and friendly, a credit to your staff! We asked for her name so we could let you know.

I would like to say that the decor is the pub is getting really tatty, there is a big hole in the wall by the pool table.

A panel under the urial's is missing, the window ledges have chewing gum stuck to them and covered in thick mould.

I’m sorry I’ve felt the need to complain but we’ve always liked it here, it’s very handy for us and it’s a shame to see it...