El Puerto Restaurant
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We were so happy to secure a same dat booking. Restaurant was busy. The atmosphere, service and food was excellent! Absolutely loved my lamb and mint sauce main. The only small issue was that i specifically asked if I could have a small salad instead of the starter options on the board. Who ever was behind the counter, said "sure, we can do that for you." My husband paid the bill, gave a good tip, whilst I went on to the car. He arrived a few moments later, with receipt in hand. He realised that we were charged for the salad. I know it's only 5 pounds extra, but we are tourists and 5 pounds is 5 pounds. We have started to realise that it is common to be charged "extra" without warrant. A little disappointed as we thought we were going to have a near perfect experience.
Jo SwartJo Swart
00
We were really looking forward to dining at El Puerto, but unfortunately, my experience was pretty disappointing. Right from the start, things felt off. We were seated in a corner, and it was a struggle to get the attention of the staff. We tried waving them over a few times, but it felt like we were just being ignored. It’s not the kind of service I expected from a place like this. What really bothered me was that it seemed like we were treated differently because of our age. The waiters were indifferent and even a bit dismissive, which made us feel isolated and unwelcome. We were there to celebrate a special occasion, but the atmosphere just didn’t match the importance of the evening. To make things worse, my partner’s dish wasn’t cooked properly and had to be sent back. By the time it came out again, I was already halfway through my meal, and even then, it still wasn’t right. Given the vibe we were getting from the staff, my partner didn’t want to send it back again, which just put a damper on the whole night. Another thing that shocked me was when I mentioned to the waiter that I’d stick to water since I was driving, and they responded by saying I could still have one or two drinks—as if encouraging drink driving. That kind of attitude is really concerning and totally irresponsible. I also noticed some cleanliness issues, like sand on the floor near where we ordered food, which was unexpected and a bit worrying for a restaurant that’s supposed to be top-notch. The final straw was when the waiter tossed the bill and card machine onto our table without a word. That lack of basic courtesy was really disappointing and left us feeling pretty uncomfortable. After talking to others, it seems we’re not the only ones who’ve had issues here recently. I hope management takes this feedback seriously because it’s clear that there are some big issues that need addressing. Overall, our experience didn’t live up to the expectations we had for El Puerto We left feeling let down and undervalued, which was a real shame.
James AshtonJames Ashton
00
This was meant to be a special meal for my 18th... it wasn't anything special. Nice place and nice atmosphere. However, our drinks were flat and the waitor attributed this to us being away from the table too long whilst ordering our food, but were replaced with more flat drinks!! Our scallops were tasteless, gritty mush, a good vet would have easily gotten our 'medium rare' steak back running in the field it came from, and just look at the difference in size of the brownies!! One of these brownies tasted a medium-ok and the other disintegrated into stale crumbs. Thank heaven for the cream that assisted in scooping them up. 1 minor alteration to the menu; - make them dark chocolate and raspberry crappies. NOT brownies!!! All this plus an over ambitious waiter that launched a plate and steak knife down my mothers front that gave her a lovely 'dressing' of mayonaise😂 And finally the bill. Oh. My. GOODNESS!! 3 requests and over half an hour later, the bill made an appearance. £160! You may think not bad, but we only had one round of drinks because we couldn't bare another flat one. We held the tip back till now. Dine in for 2 or 4 from M&S for a fraction of the price! All details in this review are personal findings.
Noah JonesNoah Jones
20
Amazing seafood and very good location here. We came here by car, and there is a free parking lot for the restaurant. Just need to do a registration at the reception desk of the restaurant. One more thing, remember to make the reservation before you come, it’s really popular 😍👍
Kiki qwqKiki qwq
10
Nearby Attractions Of El Puerto Restaurant
Belle Vue Park
Cardiff Bay
Cardiff Bay Barrage
Penarth Head

Belle Vue Park
4.6
(893)Click for details

Cardiff Bay
4.7
(764)Click for details

Cardiff Bay Barrage
4.7
(180)Click for details

Penarth Head
4.8
(9)Click for details
Nearby Restaurants Of El Puerto Restaurant
Ocho Lounge
The Bear's Head
The Pilot Penarth
The Old Custom House
Bar 44 Penarth
Coffee#1 Penarth
Mint and Mustard
Keyif Restaurant | Turkish Mediterranean Cuisine
The Busy Teapot
The Windsor

Ocho Lounge
4.5
(589)Click for details

The Bear's Head
4.0
(573)Click for details

The Pilot Penarth
4.6
(422)Click for details

The Old Custom House
4.4
(395)$$$
Click for details
Basic Info
Address
Paget Rd, Penarth CF64 1TT, United Kingdom
Map
Phone
+44 29 2070 5551
Call
Website
theoldcustomhousepenarth.co.uk
Visit
Reviews
Overview
4.3
(293 reviews)$$$
Ratings & Description
Description
Spacious brasserie, with a long bar and meat counter, serving European meat and fish dishes.
attractions: Belle Vue Park, Cardiff Bay, Cardiff Bay Barrage, Penarth Head, restaurants: Ocho Lounge, The Bear's Head, The Pilot Penarth, The Old Custom House, Bar 44 Penarth, Coffee#1 Penarth, Mint and Mustard, Keyif Restaurant | Turkish Mediterranean Cuisine, The Busy Teapot, The Windsor
