In short: Really poor service and mediocre food with slow service, incorrect orders, forgotten meals and all massively overpriced. Much better places nearby for cheaper and far nicer food.

We went here based on some reviews for the first time for a birthday lunch with a table of 8 (4 adults and 4 children). The waiter we had was really rude and really unhelpful when we asked questions - just grunted and pointed as if we were stupid. After ordering at the counter (I'm still not sure why you have to order at the counter when waiters could easily take your order) it took about an hour for the kids meals and our starters. 3 of us had the salad, whilst I had the pork ribs. The salad counter had a good selection but was really off putting and quite unhygienic, as the serving tongs were just led on top of the different salad items and covered themselves in food after God knows how many people touched them - really quite gross. The ribs were bland, no flavouring, just plain ribs and not to my fancy at all, so left the majority. The kids meals were a decent size and I will say the battered chicken was good.

Another 30 mins later our mains followed. The adults all had the beef or lamb Sunday lunches. We were given minimal vegetables to share, mostly just mashed swede and less than 5 carrot slices. The roast potatoes varied massively, where one of mine was burnt whilst someone else on our table had practically raw potatoes. The meat itself was plenty but I would say too much personally, being quantity over quality. The waiters bringing the food/clearing the table were much nicer than our waiter.

At the end of the meal, we were all disappointed and just wanted to leave. We asked for the bill which ended up being way more than we thought. We were that annoyed with the service that we didn't want to leave a tip, at which point the waiter rolled his eyes at us whilst overlooking us paying, so this cemented the visit for us to not return again and for me to post this lengthy review. There are far nicer places for Sunday lunch very close by (e.g. The Deck). Really not sure what restaurant the other reviews had eaten at! Think people go here more to show off because it's so expensive than have actual quality food.

I imagine all the waiters aren't like the one we had, but the service and food we received really spoiled my nieces birthday, but thankfully was rescued later by some ice cream from the Penarth seafront.