Grill Room at The Royal Oak Hotel — Restaurant in Wales

So , we ate here because we come to BYC alot & have only ever had a drink in here so decided to go for our anniversary & my partners birthday too,, we were shown to our table I ordered a soda (large one) & a bottle of red wine,, it came then I drank the 'soda' it was lemonade !! I'm allergic to aspartame & penelalanine I knew immediately what it was,,, I get a racing heart & this mix up upset me , I remained calm however I was upset by this hugely as I've avoided a reaction for years & she had re-read it back to me so I thought she had this right,, then we ordered our meal the starter came it was OK then our main arrived I specifically asked for no sauces on my partners salt & pepper burger it was smothered in sauce & salad & I said just the chicken & the cheeses & bacon nothing else ! I had ordered the fajitas they came with ice cold red peppers in a separate dish ? How vile freezing red pepper for me yo put on warm fajitas, strange it diddnt come with fries either I had to order these separately they never made it to the table she'd forgotten I cancelled them it just wasn't worth the wait,,, we were asked if everything was OK.... no was my answer it was a disaster from start to end, we got chatting to the lad in the table next to us, he was working away he'd waited half a hour for a pint of beer, he aske us for our salt & pepper saying if he asked the waitress he'd be there till bloody next Monday! You get the gist, regarding my allergies I have 'ventricular ectopics ' triggered by aspartame it was present in the lemonade I was given however I didn't intake enough to trigger this ...it could of thou ! Then after complaining they took £3 off the bill ! £3 for the toppings on his burger ,, it cost £71.00 still, I was thoroughly deflated, fed up , annoyed ! It was after all my partners birthday & our anniversary we tried to not let it dictate the events of our evening,, however it felt rubbish so...

It has since transpired that the Hotel have lied again. The staff in question have 'apparently' simply been transferred to the same owner's sister hotel , the Waterloo, in the same town!! Perhaps their Trip Advisor posting should reflect opinion.

justice for the kitten beaten to death by staff at The Royal Oak Hotel in Betwys - y - Coed. North Wales. Hotel bosses have admitted staff killed the kitten, but insisted in a now deleted Facebook status that she was " humanely killed" The only person qualified to "humanely euthanise" a cat is a qualified Vet. We demand the RSPCA prosecute those responsible. They must make an example of those responsible for this cruel and unnecessary act. Members of the public simply can't go around killing animals whenever they choose. This poor, defenseless, innocent, kitten was simply hungry. They could have handed the cat to the RSPCA or a local shelter. There was absolutely no need to commit this vile act. Glen Evans, Head of the hotel says he didn't believe the staff have broken the law. We believe they have. RSPCA please do the right thing. It is obvious they have broken the law we demand that you do not let them get...

Absolutely fantastic experience from start to finish! We stopped in for a quick bite and were blown away by the quality of both the food and the service.

The standout was definitely the pork dish—tender, juicy, and packed with flavor. The seasoning was perfectly balanced, and the portion size was just right. Every bite was melt-in-your-mouth delicious, and it was clear a lot of care went into preparing it.

We also enjoyed every meal we ordered, Each of us ordered different items, pictures included of the Sunday special Welsh pork meal. Each dish was beautifully presented and full of fresh, bold flavors. The sides complemented the main courses perfectly and were easily the best we had during our two week vacation to the UK.

On top of that, the service was outstanding—friendly, attentive, and efficient without being overbearing. We were seated promptly, our orders were taken right away, and everything came out quickly and hot. We were in and out faster than expected but never felt rushed.

Highly recommend this place if you’re looking for a memorable meal with top-notch service. We’ll...