Ground Bakery — Restaurant in Wales

The food and coffee at Ground are excellent, and the place itself is clean and well-kept. However, the customer experience was incredibly disappointing. The moment I walked in, I was told I couldn’t use my laptop because it was the weekend and they have some silly "no laptops on weekends" policy which is utterly ridiculous since we are the customers paying for coffees to be there and can't even do the bare minimum of doing our work. Adding to that the café was nearly empty and there was charging ports all around the shop, what are they even for in the first place? On top of that, a staff member made a subtle hint that I should buy something, despite my friend already purchasing food and coffee and the fact I wasn't able to do my work for literally one hour of being there. The whole experience felt unwelcoming and unnecessarily strict. I know this is definitely down to the higher ups of this business and not the staff themselves and I think the policy is not inclusive at all to a range of customers and has dissatisfied my experience. Great quality, but with policies and service like this, I won’t be rushing back any time soon and will stick to Costa and other coffee shops in Penarth which offer much friendlier and a larger scope...

My wife and I visited this little local cafe as we've visited before and generally had a nice time. However after arriving at 3:30pm we thought with an hour until closing we have plenty of time for a coffee and a bite to eat. So ordered 2 latte's and a bagel. My wife asked for the bagel to be toasted - to be answred gruffly with 'the machine has been turned off'! Oh. OK. But it's 3:45pm?? By 4:00pm staff were particularly unhappy looking for us to be sat there as they were busy preparing to close and gave us the strong feeling to leave. They asked to take our cups away (TWICE!) even though my wife still had half her (rather expensive compared to other local cafes) latte left. Staff (male and female) were very grumpy and unhelpful. Won't...

Great food and interior but the assistant manager (I read from a different review that’s her role, a tall, slim woman) needs to be reallocated to a non customer facing role, or at least not the main host. First time I thought maybe she just had a bad day, second time she confirmed it’s her way , she’s unable to deal with issues in a calm and authentic way and most importantly a way which isn’t rude and giving attitude . She speaks curtly amidst her attempts at politeness. I imagine she’d be happier not doing this job and where her reactivity and efficiency can be used better , but imagine she has stakes in it which is why she can be nervous disposition . Interesting other reviews have called...