Jollies @ The Hilltop — Restaurant in Wales

Visited jollies hilltop for a family birthday Sunday lunch - my god. I have never seen such chaos and unorganisation. We arrived and greeted with attitude when waiting for our table. There was no such thing as table service, had to join the 25 minute long queue just to get a drink. I tried to give the waiter a birthday cake to serve after lunch, and greeted with lots of attitude again!! Food was delicious however the atmosphere and the chaos of the place was just so off putting. After lunch, I asked if the waitress could serve the birthday cake however once again received lots of attitude stating they were too busy. So had to serve the cake myself. I am sure if we ordered desserts, we wouldn't have been made to serve ourselves - and it takes 2 seconds to drop off a cake??

The whole table would have liked to order desserts & more drinks however the queue was never ending, out the door, and just wasn't worth it with the attitude and service we were receiving.

Seems like the business can't deal with in house service & people visiting for takeaway boxes at the same time. Poor management. Food was excellent but the unpleasant & unwelcoming service was enough...

a 50/70 birthday get together of 21+ people where the food was pre ordered week's in advanced, we arrived to find out that there were three meals not available in full as pe ordered?, we had to sit where there was a table available and not together?, it was obvious that the pre booked occasion was not catered for in any way, the food for some people was not great, except for the chips they were lovely, the staff were lovely but unorganised and didn't have a clue in catering for a party of 21+ in fact it was pathetic, food was eaten before the side's arrived, three time's I asked for water and two glasses, and three times it was delivered to a table that didn't order water and tables that were not a part of the party, it was supposed to be a big occasion, a 70th and 50th birthday of a mother and daughter, and some had travelled some distance, from the Rhondda Valley and from Pembrokeshire, disappeared big time. This establishment have to get their act together before taking bookings for this number of people and to make it a memorable occasion, very ...

This is our usual date night spot, but we also go often with friends. Went here tonight for a nice Valentine's Day date night, and had a 16oz sirloin steak with smashed parmesan potatoes and a selection of delicious sauces. The steak was thick and juicy and cooked to perfection (mine was medium-rare and my partners was blue), and full of flavour - well seasoned and a nice crust on the outside.

Service was friendly and welcoming as always, and it was a perfect valentine's day meal. I said that if that was my last meal, I could die happy, and I meant it.

We like coming here because it's always consistent with the quality of food...