Lord Nelson Inn — Restaurant in Wales

Went here for a family meal on a Saturday evening, but unfortunately had a negative experience. We ordered the steak pie, 2 beef lasagnas and a medium rare steak.

The pie good and BIL cleared his plate.

Unfortunately the lasagnes were sent back as stone cold in the centre

The steak was over cooked and mushroom and tomato were black to say the least, so this was also sent back.

The manager kindly returned the steak to us at the table, insisting the meal was fine, which made for a very awkward situation.

My husband refused to take the meal saying it was over cooked and a poor standard, but the manager replied he couldn't return it for a charred mushroom! He retorted that besides sending him over cooked steak and a black tomatoes and mushrooms, the lasagnes clearly hadn't been probed as they were stone cold in the centre, to which the manager said "we'd had them for 10 mins so the probably had cooled down!". She also stated they needed to reach a core temperature of 63 degrees which is incorrect for reheating food. In wales the FSA recommend reheating to a minimum of 75 degrees in order to ensure food is outside of the danger zone. 63 is the hot hold limit for buffets, not for cooking or reheating. Slightly concerning that this business owner has got the limits wrong!

The lasagnes were cold in the centre, not slightly under or a little on the cool side.... They were cold, like from a fridge cold!

We had to argue to get the items removed from our bill, which was uncomfortable to the point that my SIL had to remove herself from the situation and sit in the car!

Such a shame as this is a lovely pub, which we visit at least twice a month, but now won't be returning. Had the manager admitted the mistake and come with an apology instead of an argument, we probably would've returned to try again and took as an off day in the kitchen.

For now I'd say don't go unless you fancy frozen food or completely black veg, served with a side of 'beef' , pick another pub.

Lord Nelson...

Stunning little pub in Nelson, first time visiting on Saturday for food with new ownership and can’t recommend the place enough. Pics attached of the food. Smothered chicken was like pulled chicken, and the lasagne was lovely too. It was very very busy when we visited, but our food and drinks came very quickly with the attentive staff.

There were some naughty kids running around screaming where the parents had left them to their own devices, but the Manager saw and presumably told the parents to reign them in as this stopped straight away so this didn’t affect the atmosphere for other guests dining in the pub.

Cant wait to return soon and also to have drinks in the lovely beer garden in the summer!!

Also forgot to mention, the lemon roulade on the specials board was 10/10 for a dessert which I never usually have! Thanks Lord Nelson, we...

Popped in for an afternoon lunch with my family because the local cafe was closed. Lovely traditional pub atmosphere when walking in. It wasn't busy at all, and we were able to grab a table for the 4 of us.

Staff were friendly and offered us to see the menu straight away.

The menu had most of your traditional pup meals at reasonable prices.

The meals were enjoyable. My Steak and Ale pie was great. If there were any quibbles it was the puff pastry was like a chefs hat. Huge :). But I prefer short crust in general, and my puff pastry less risen. Not a big deal really.

Toilets were clean

Coffee was slightly over brewed (bitter) again probably my personal preference.

Overall, it is a lovely local pub with lovely staff, and would recommend if in the area looking for...