McDonald's — Restaurant in Wales

As someone who frequents various McDonald's country wide... Caerphilly's is, as always, the worst of any I've ever visited.

I regular this one, purely because it's the only one in close proximity. Given the choice I would absolutely go to an alternative one but no other McDonald's exist within a decent radius.

So, let's talk food: Food is 9 times out of 10 given to you in the worst state possible...

Burgers are poorly presented, burnt or often covered in the burnt remnants from the hot plate, missing alterations/customisations (i.e. extra bacon, no sauce, etc etc) and lukewarm to cold by the time it reaches you. It's more than evident that it was NEVER hot enough as you can see the cheese hasn't melted to the patty even slightly! I've many times had removals left in my order and had to throw it out because I've not noticed till I've arrived home and purely can't be bothered to drive back and fight for the right one anymore. If I was there, absolutely but for takeaway, well I can't imagine anyone would want to when it's raining! I shouldn't have to microscopically examine my food before leaving to ensure someone followed the build instructions. One day someone with a severe allergy will get hit by this, and that's the scariest part. Duty of care seems non existent in this one.

EggMcMuffins ALWAYS have egg shells in the egg.... Cmon guys, I'm so fed up of feeling shell between my teeth as I crunch down on it. It puts me off my food and I'm picking shell grit out of my mouth for hours afterwards.

Chips.... It's either extremely oil sodden or so dry you could build a house with them. Sometimes there's no salt, other times it's salty enough to make you gag, speaking as someone who likes a decent amount of salt on food it surprises me it how varied their results can be. Along with the fact you can order 2 large portions and get two entirely different portion sizes is unreal... one is half empty and the other is a full portion... An easy to spot, visible difference that goes unchecked time after time shows the restaurants is either highly understaffed, staff are poorly trained or simply just have a lack of care.

Chicken selects/Nuggets are often the only decently cooked product to come from the kitchen... And even then you sometimes see the burnt remnants from the last cook stuck all over the nuggets... Little burnt crumbs don't make them taste good. It would be nice to have HOT nuggets/selects from here one day but I'll take them being "edible hot"

Drinks often come lower than the amount you order, for those unaware, there are markers on the cups as to where each size should fill to. 99% of the time they skimp on the drinks and you never get what you pay for.

Café bites (i.e. Muffins/doughnuts) are almost always stale, never taste remotely fresh and for their cost I could go to Asda and get a pack of 4 that would be better quality for almost the same price... Don't get me wrong, no one goes to McDonald's for coffee and muffins when Costa is next door but that shouldn't mean the standards should be lower!

Your order will almost always be missing something. I can't count the amount of times I've ordered mozzarella sticks, chilli cheese bites etc and had them not be in the bag. Due diligence before you leave the restaurant is absolutely required here, I've gone back previously and been told "I could've removed it and I just want free food" which has now made me always check my bag before leaving the car park/restaurant when I visit. Has it happened recently, thankfully no. But within the last 6 months, yes.

Service is ALWAYS slow.... Waiting 20+ minutes for "Fast food" is shocking, especially when I can go to Cardiff Queen Street and be served in 5-10 minutes.

Tl;Dr: honestly, if you can, avoid this place. They've regularly had hygiene standards issues and have quite a low score (this can be viewed on the food hygiene standards website). Food is terrible, service is slow and you'll just end up being disappointed.

UPDATE: New low hit today at this location, my burger came with...

Absolutely disgusting with staff service no care for customers everytime I have been here always missing items, for the price of the food doesn’t match the service you receive run by kids who can’t do there job properly can’t even check a bag to check everything is supposed to be in there before handing it to a customer… drive through is a joke send you to park up to wait for cold food and half of it missing because take half hour for them to bring it out and then you have to go back into the restaurant because they messed your order up yet again what’s the point in a drive through…. Also just eat absolutely joke on mcds behalf always half and order and can’t even get a refund absolutely rubbish it’s mcds fault they pack your order not just eat if you was a small business you wouldn’t have any customers if they had customers service you provide but because you make so much money you don’t actually care about the service for you , also staff will serve other staff before costumers they also lie about the frappe machine not working when you go through the drive through and say that it’s not working because they are just plain lazy and when you go into the restaurant they are serving other customers a frappe I will not be wasting any more of my money here at this mcds just over all...

Today I went to McDonald's in Caerphilly work as a delivery driver i have the worst experience today. Racism I have been treated like an animal ignored by the staff members. I ask one of the girl please can you pass me the food she walked past me the next person i asked she goes whatever I went to the manager. To report it he gose you drivers are annoying. So I asked him what did I do. I'm here to earn money. He just walked off Everytime we asian Drivers go there they ignore us when a white driver walks in they provide him with the delivery. I had enough since that Riot in the UK everything has changed in Caerphilly McDonald that manger should be fired shot guy with tattoos all over his hand he is unprofessional no wonder they have no black or asain people working there treaforst mcdonald is 100% good and they treat us good This needs to stop right now. Because of these people. The world will never become a better place. Shocking thing. The manager wasn't even bothered one of his staff. Was rude to me. She walks past him smiling at him and he smiles back I hope this thing will be dealt with. I'm never going back I will turn earn less but be happy I moved from mancheste to Cardiff because its all mixed race...