Raven Inn — Restaurant in Wales

Subject: Very Disappointing Experience During Our Booking

I'm writing to express my deep disappointment following a very unpleasant experience at your restaurant this evening.

My husband and I had booked a table for 5:30 PM. When we arrived, a staff member informed us that there was no record of our booking, but offered us a seat by the door. I politely explained that I had specifically requested a table in the restaurant area. We returned to the bar, and another staff member approached and asked what we wanted. I again explained that we had a booking and had asked for a table in the main restaurant.

Her response was abrupt and dismissive, saying, “This is all the restaurant!” in a very condescending tone. I was upset and told my husband I wanted to leave. He then approached her to clarify the situation, and she replied rudely that she had booked us in and pointed to a table, saying it was ours — though it was clearly already occupied.

None of this was communicated when we first arrived. When my husband pointed out her attitude, she began raising her voice and claimed she had told us to move to the table, despite it being taken. Shockingly, she then swore at my husband in front of other customers — which was completely inappropriate and unprofessional.

We were calm throughout, just trying to understand the situation, and we ultimately decided to leave due to how we were treated.

I genuinely don’t understand how such behavior can be tolerated in a customer-facing role. We came in good faith with a confirmed booking and left feeling disrespected and...

Met up for lunch and it is a lovely place they allow dogs and they even have their own food menu... My parents little dog enjoyed a sausage for lunch which looked very tasty I may add.. The menu is quite varied and whilst they have a good selection for most allergies indeed the menu is marked up if you have a dairy allergy I would give it a miss. Starters are pretty non existent unless you are vegan and then only soup or cauliflower wings... Mains were terrible I opted for Sea Bass with the vegetables sautéed in oil instead of butter they came out swimming... And new potatoes instead of potato rosti not sure why I could not have the latter but they were equally swimming in oil. The sea bass was nice but bland. Overall I ate the fish and left the rest. Sad to say as the staff are lovely and clearly not helped by a busy Chef who didn't have time to help them mark up a menu.. I wouldn't mind but I had checked before we booked that my allergy wasn't an issue and I was assured it would be no problem and no need to arrange in advance... More choices and perhaps better staff awareness from the Chef would have made the visit better. It is a lovely pub and the guests I joined had a beautiful meal so don't be put off if you are...

Went on my birthday, service was slow, despite it not being that busy. Since going a month earlier earlier the price of everything on the entire menu had gone up by at least £2. My partner had sausage and mash with peas for £14.50. Probably the most I've ever paid for sausage and mash. The sausages were nothing special just normal sausages. The mash was horrendous and the portion was tiny. For the price i would have expected a large portion of seasonal vegetables. The worst bit however was the gravy, basically brown water it was really disappointing. I had a burger again £14.50 which for a basic burger is a lot. It was an extra £1 for cheddar. The bun had been toasted until it was black in places, the burger was nothing special for the price. Chips were basic bought in chips you can't really mess them up. They had made the coleslaw, however the portion was stingy and there was too much mayo in it. It's a shame they have made their prices so extremely high for food that isn't amazing. We will not...