Venue @ The Clock House — Restaurant in Wales

Giving one star as that is the least available option. Otherwise any number of negative stars would have been a far sensible choice.

We had an extremely unpleasant experience at this so called restaurant. The staff seemed to be in a filthy mood, extremely unfriendly, rude and they mistreated and disrespected us very much.

We had ordered one vegetable biryani between 2 people (as we were not very hungry), the waiter almost forced us to order more but we resisted. When we asked a query about one of the items from the menu card, the waiter gave answer in a manner as if we are fools and do not know anything.

And here's the most shocking part. The vegetable biryani was served with an egg omlette on top of it. When we told the waiter that we wanted just a normal vegetable biryani, he became angry at us and furiously went in the kitchen and again came back after 5 mins and began serving a new biryani (now without omlette on top of it). When I began clarifying with him whether this was again freshly prepared or he just removed the omlette on top of it, he again became very angry at us, removed our plates from the table and told us in a authoritative tone 'We do not want to serve you'. And then we just walked away as we did not want ourselves to get more demeaned.

In this manner, we were highly disrespected by the restaurant staff just for wanting to clarify whether our biryani was freshly prepared or not.

I would rather die hungry even if one day this remains the only restaurant...

We had dinner here with a larger group on Friday. On that day, the restaurant offers either a buffet option or dishes from the à la carte menu. A buffet had been prepared, although most of the tables were empty and the place was far from busy. Unfortunately, the buffet offered very little variety. The overall impression was quite poor. Instead of proper tablecloths, the tables were covered with old plastic sheets, which were sticky and dirty. The entrance area already looked filthy, and the toilets were even worse – they had a strong, unpleasant smell of urine, which made them almost unusable. Some of us chose the buffet, while others ordered from the menu. Although the buffet was set up quickly, we waited over 40 minutes for the à la carte dishes. The food itself was disappointing. The chicken biryani, for example, wasn’t salted at all, and the flavours were bland, lacking the spiciness and richness you would normally expect from Indian cuisine. Nothing was particularly well-seasoned or memorable. The drinks were also a letdown. The “mocktail” was nothing more than mango juice from a carton mixed with lemonade and ice – no fresh fruit, no mint, no garnish. Everything seemed done in the cheapest possible way, yet the prices were comparable to those of a high-end restaurant. Overall, the experience was very poor, and I cannot...

Quite possibly the worst restaurant let alone Indian restaurant i have ever been to. It was a massive red flag when we walked in and we were the only ones there and the place smelt of damp. Did not scream authentic Indian restaurant and the name certainly doesn't sound indian. We were offered the all you can eat buffet for £21 which we decided to go for. The starters were edible. You had supermarket style mini onion bhaji, tandoori chicken pieces that were dry and cold chips. For the main, there was a selection of Currys. To say they were lacking in flavour is an understatement. I would say that there was more flavour if i had gone outside and licked the pavement.. there was no spice to any of them ( even the ones that said "hot". The temperature of the food not hot and probably wasn't at the legal holding temperature of 63.c or above... i am struggling to figure out where the people who have rated this place " the best Indian in Wales" have actually eaten as it certainly wasn't at The Venue @ The...