Bentley Green Beefeater — Restaurant in Walsall

We visited the restaurant for my brother in law's 30th birthday on 7th February. There were approximately 20 people in the party, and the agreement was to split the bill accordingly to what each person had ordered from the menu. My elderly grandmother had kindly agreed to pay for six people. When I went to the bar to pay via card machine, by mistake, the barman accidentally entered the incorrect amount to be paid, which was a total of roughly £269 (the entire bill). The barman realised what had happened and became upset about the mistake that had been made. My sister and I both reassured him that we were not angry and can appreciate mistakes can happen. It was simply a case of human error. I am not writing this review based on what had happened, but more the aftermath and the treatment received by "managerial" staff. My grandmother then went to the bar to find out what had happened and was simply told "we are going round in circles and that I (her granddaughter) should have checked the amount on the card reader". I would like to mention that when you insert your card in to the reader, it asks if you would like to donate to charity and pay a gravity before you can pay for your bill, so this can be easily missed by the customer. The manager advised us to work out the exact amount that needs to be paid individually. My grandmother was rather upset and crying as the money in her account was from her pension which she needed to live on for the remainder of the month, and I do not feel that this was taken in to consideration. The attitude received by the manager demonstrated a lack of empathy towards my grandmother and myself by deflecting and putting the blame on me for not checking the balance. Might I add - the bar staff took a considerable amount of time inputting the information into the till before I was asked to pay, so anybody would assume that the information is correct.

We were there until at least 11:00pm trying to sort it out, and my seven month old was with us. No gesture of goodwill was offered for the inconvenience caused. Only when we requested it, we were given one free meal at a later date. This would not have happened, had we not pushed for it.

Overall - disappointing ending from what was supposed to be a joyous occasion, and because of that, we shall not be returning any time in the near future. The managerial staff were not compassionate in the slightest, and I felt as though more could have been done to compensate the error. You could understand if it was a family run business, but it's not what you expect from such a...

Been here a few times now and this is the third time in a row now the service was way below any standards of acceptance.

Decided to go festive and eat off the festive menu. Had the Turkey dinner and I was indeed disappointed.

The sprouts were not trimmed, still had there storks on and we're not thoroughly cooked. The turkey slices were very dry and has to remoisture them with the gravy.

The red wine gravy that came with the dinner. The red wine gravy that was supposed to come with the dinner had nothing about red wine to resemble it and was bland.

I was missing pigs in blankets on my meal. The roasties are advertised crispy but arrived sloppy and oily. The stuffing was one tiny little abysmal frozen ball that's shoved in the oven for 20 mins.

The only thing pleasant about the dinner was the Yorkshire pudding with some cranberry sauce.

And to add, my wife had the beef wellington. What is a beef wellington if it's just pieces of chopped up fillet steak lobbed over a thin slither of pastry with hardly any mushroom pate. It's was presented on the plate deconstructed and not as advertised where it's supposed to be wrapped in the pastry properly instead of just being thrown on top of pastry. Does the chef even know what a beef wellington is if it's coming out to service looking like that. What an absolute mess and shambles.

I had waited over 30 mins for starters and nearly and hour for the mains. Did not stop for dessert because didn't want to wait another plus 30 minutes. They gave us 50% off the mains at the end of the visit but that didn't do the service any justice.

I keep.going back to give them the benefit of the doubt and just think it was a bad night but after three consecutive bad visits. I will not be returning to this branch. And the atmosphere from the other negative customers off too off-putting when all me and my wife wanted was a nice sophisticated night out over some wine and nice food.

The service was more sloppy than the roast potatoes. I'd avoid this place if you don't like waiting on unnaceptable times between meals. You'll only leave dispaointed with plus £70...

We visited today as a family of 4 adults two children for Father's Day today, the reason for my writing is as one of your staff members asked my children to be quite whilst waiting for our meal and on reflection I don't think this was necessary or appropriate and I think you should be made aware of this so your staff can be more sensitive to people's situations in future. My two small children have recently turned 3. My daughter has a number of child development issues one being none verbal autism, from being seated my daughter was expressing her excitement in being in a new environment which is loud high pitch sounds which I dnt stop my child from doing as it's her way to express happiness. I appreciate this may be annoying to other diners and even your staff (part of the reason we do not dine out often)but today we went out for a special occasion and all but being loud I dont see that my children were misbehaving. You staff member came and asked the children if they would like a toy but they must be very quiet until there food comes out. I wish at the time I would have made my feelings clear but I was embarrassed that other tables could already hear the situation and the fact that a manager had come to drop the not so subtle hint that the children were too loud. There are several children in this world with none visible disabilities. There are parents out there trying there best to enjoy a family meal and containing toddlers it's not necessary for your staff to make the situation any more awkward or uncomfortable. Even though the lady was probably just acting to ease another diners experience there was just no need to ask small children to be quiet and if that is the route the beefeater want to go down then please make it clear that you are not a family friendly pub. I'm sure the intentions were not to upset us however it has put us off dining out for a while now. I would just suggest that your staff take a more tactful...