Subway — Restaurant in Walsall

More fool us for continuing to use this awful store. They have never got an order completely right for us, and we will without a doubt be driving the extra 5 minutes to Aldridge Subway from now on, who are actually capable of making a sub.

The past two times we have been, they have given us ham instead of turkey. We haven’t ate pork for years, and both times we have taken a bite into our sub and spat it back out over the replacement of ham instead of Turkey. You’d think they’d be on the ball more considering giving someone pork could go against their religious beliefs.

Last time we went, we had to remind the staff to change their gloves for the gluten free bread as they began making my sub completely cross contaminated with the same gloves AND KNIFE! To which they huffed at, and had to throw the bread away.

Both times we have taken our subs back, to be told we ordered ham (which we most definitely did not). When the sandwiches have been remade (much to their dismay!), they have been made so poorly as if we are to be punished for the incapabilities of the staff.

Staff make you feel extremely uncomfortable. Don’t use this subway! I’d rather spend the money over the road in Tesco, and slap an abysmal sub together with my eyes closed to get a better meal. Didn’t realise it was such a hard job piecing 2 single meat 6 inch...

Shocking. The bare minimum required to work behind the counter, anywhere in England, is you need to be able to converse in English. I ordered via the app for it to be ready when I got there. I had to prompt them to make the food, the lady then made a 12" sub with Tuna, when I'd ordered a 6" of something else, so she put that in the bin. The language barrier was so bad, I had to just keep showing her my order on my phone. Ok, we're getting somewhere...then on my order, I'd added extra Salami which seemed too much trouble. I said I wanted it on there as I'd paid for it, and she offered to make a fresh sub. What? Just put the extra salami on, it's pretty easy. I ended up without the extra that I'd paid for. It got to the point where I had to say, "Give me my food now, it's already paid for", and just leave. Are these Subways franchise owned? If so, it's time for an ownership change, because this place is appallingly bad. To add, the sub was also as flat as a pancake. Oh, and one of the coolers looked like it had broken down, there was spanners, scredrivers, all sorts spread all around the floor. I'd rather eat Dandelions from the field than set foot...

Edit : Owner has not made any attempt to contact me other than to reply that they where sorry and contact just eat for a refund .

EAT AT YOUR OWN PERIL . DO NOT TAKE FOOD FROM THEM AT THE DOOR UNTIL YOU KNOW ITS WHAT YOU ORDERED AND APPROACH THEM WITH CAUTION AS THERE NOT THE NICEST OF PEOPLE AND DO NOT CARE ABOUT THERE FOOD AND WHAT AND HOW ITS DELIVERED TO YOU .

Cold food . Wrap was cold . Hash browns where cold not heated at all . No cheese on the sub . Gravy was cold not heated at all . Sausages where cold when arrived not sure they where warmed either .

Driver was just about to leave with my drink as said you don't have a drink with order . And I did . So he had to go back to his car . Terrible service and over priced for the deal !! Will not be using them again

Manager was supposed to call not heard anything from them . So they have been paid for food that was not consumed. There staff are rude and abusive. Just eat will not refund as I went to the chain direct for rectification . The food standards agency are currently looking at them as they have not had a review in 3 years . So eat here at your...