What should have been a quiet family Sunday afternoon with my family celebrating a special birthday turned out to be a nightmare. A pub regular who bragged that he went there 7 days a week (I'll let you all make your own mind up about that) was extremely rude because my 11 year old Granddaughter thought his table was empty and put some used plates on his table as she presumed no one was sitting there while he was away from his table. When we realised we apologised but his behaviour was aggressive and completely unnecessary. When I pointed out that his behaviour was unacceptable it then escalated and the atmosphere became very hostile. I then requested assistance from staff members. The young girls behind the bar were extremely helpful and showed empathy about how disappointed I was. However, the manager on duty was the complete opposite. She approached our table but was unable to take control of the situation so then walked away and told us to 'sort it out ourselves'. WOW!!!! When I approached the bar and asked for her name and the complaints procedure she did not fail to disappoint again and completely over reacted because I was looking to see if she was wearing a name badge. Unprofessional, immature and completely unacceptable. The bar staff were amazing though and talked us through the complaints procedure. Such a shame that they were let down by their manager and forced to apologise on her behalf as she was by now out of sight. A complaint has been made but 24 hours later still no response. We will never set foot in this pub again. Wetherspoons - you failed to show any duty of care to your customers on this occasion. My advise would be to put more thought into choosing your Managers. This one had no clue how to de-escalate a volatile situation and left her staff to handle it. But a big thank you to the young lady who was left to hold the Fort.