Vila Spice & Grill (Restaurant & Takeaway) — Restaurant in Walsall

This was 1 month ago.

Went with my veggie friend. They ordered a veggie samosa but got meat instead. We queried this and their meals were redone, however took longer after everyone else's had already arrived at the table. We'd finished when their redone meal arrived.

When we paid, we asked if they could knock off any price from their meal due to the meat being delivered, and the subsequent correct meal being late. They argued against this, stating that it didn't matter that she ate meat?

I don't see how this is any different to someone saying they're allergic to peanuts and their food being cooked in peanut oil. Or asking for halal meat and being served non halal. If you ask for certain dietary needs, these should be met.

I will say they did (eventually) agree to knock some of the price off.

Despite this, when we paid they were still trying to argue/defend instead of apologis. The man used the phrase 'mistakes happen'. Sorry but if 'mistakes happen' and you receive an allergen it's all ok according to this restaurant! :)

Shocked they did this and never apologised, so disappointed for my friend. I'd advise going to a different curry house in great barr if you have any dietary requirements.

Also read a reply to a review by someone named Imran and Megreen2610. The restaurants replies are so unprofessional and just mocking them. That's why I left it a month to write this review because evidently they dont listen to criticism. And if they reply to me I ain't gonna bother reading whatever nonsense they have to say, it's been a month - they had a chance to apologise and didn't. Go ahead and be petty. However, if you do want to take a review seriously - my advice would be to ask people when they book if anyone in their party has dietary requirements. This way the information is with you from the start and even if the restaurant is loud, the waiter can take note and double check if the order doesn't match dietary requirements.

To quote your own reply to Imran - please learn from your silly mistakes.

Been several times but this was pre covid. Must have different staff or new owners. Never visiting again after this. Dietary requirements not being met is not a simple mistake in the food industry, and it's disgusting they tried to...

Had a take away few months ago When we had it it was vile cold and very bland and the poppodoms were stale It was late they were just closing so gave it the benefit of the doubt Decided to try again a few weeks later The curry was even worse no taste what so ever the shop is always empty when I walk past even on a Friday night I’m one for supporting my local business So Friday just gone my wife cooked us a curry homemade and we had a few drinks at the local pub We went for the option of popping in on the way back home to get just a portion of boiled rice and a naan bread Went in to again an empty shop placed our order and sat down The chap told me it’s around 6 pound so I pulled my card out to pay He said minimum charge on card is 13 pound I said ok well that’s a problem cuz I only want rice an a naan Totally shocked he said take some j20 drinks I said what to make it to 13 pound he said Yh I was like well I don’t have that money to waste on 2 j20 at 3 pound each And I don’t even like them I just said is there any chance I can just take the naan and rice His attitude changed the one with the curtains haircut He was very rude he was like no 13 pound minimum or leave I couldn’t believe it I have never heard of a minimum charge of 13 pound to pay by card in store His attitude and customer service skills are about as bad as the curry If you wanna be greeted by a rude arrogant person and pay for vile food then this is the place to be Boycott this place the curry shop down on Asda island is much better and very...

I went to this place for my cousin birthday. It was my first time going there. The deco looks nice but I must tell you about my experience with the food and mainly the customer service. The staff could not communicate. The communication were very poor. They took our order and serve half of the order and the rest was out of stock. When we asked why would you still take our order when the most of stuff is out of stock. They had no answer. Ruined my cousin birthday as it was organised as a surprised. We barely ate food because our order was out of stock. Everything is overpriced even the samosa was £6.99 when you can get that from local kebabish for 99p with free salad and sauces. I I’ll never visit and highly recommend not to visit. I regret going as I could have done better at home myself then going to this place because it was time waste, money waste and embarrassment in front of my cousin. He was upset. It costed us £130 when I could do a whole month of groceries for...