McDonald's — Restaurant in Watford

Where to start.. ok, so whilst ordering at the self service kiosk nearest to the counter, I watched one of the Team Members bring who I believe was a Supervisor (white shirt, red cravat) from the kitchen area over to a table with who I believe was the Area Manager (casual clothes, McDonald's lanyard) sat down at a table. The Supervisor sat down with the Area Manager and they started talking. The Team Member remained standing by the table with her arms behind her back like a proud soldier. The two quickly stopped their conversation and the Area Manager said “you can go now”. As the Team Member walked back towards the kitchen, they both giggled and made a comment that I couldn’t pick up.

She may be ‘just’ a low level Team Member in your little rank structure but that doesn’t mean you’re better than her. Just from this experience I got the impression that snobbery and in-direct bullying is rife in your business and I felt sorry for the poor lass who clearly takes her role very seriously.

The wait time for food was around 14 minutes. 14 minutes of me standing there wondering what would come first, Grand Theft Auto 6 or my order.

The food quality itself wasn’t great, most noticeable was the fries and chicken nuggets which were way over cooked. It surprises me really as you literally have an alarm telling you to remove the basket from the oil and you still manage to burn them.

Whilst sat down eating my bullets and 6 hockey pucks, 2 firefighters walked into the restaurant who asked to see the Manager. It was soon evident they were here to do fire safety inspection.

What I witnessed next was nothing short of embarrassing. So the Manager goes back into the kitchen and returns to the seating area with a blue McDonald’s Fire Log Book folder. The Firefighters are looking through this and asked to see a particular document. It was clear that this particular document wasn’t readily accessible upon request because your Manger was flicking through this folder like he was looking for a code to disarm a ticking time bomb. Whilst he’s standing there, sweating, another Supervisor (white shirt, red cravat) comes out from literally nowhere with a big chunky white folder with ‘McDonald’s Health & Safety - Fire Safety’ blazoned across the front. Again, the Firefighters are looking through this folder and aren’t finding the particular document they’ve requested to see. The Manager and Supervisor keep looking at each other for answers, both are like rabbits in the headlights at this point. I heard the Manager mention Asda itself would hold this document and the Firefighter stating that McDonald’s should have its own document. All this, was being done in front of customers and it was nothing but a comical disaster. At times it was cringe and I felt embarrassed for these 2 because they clearly didn’t have a clue what they were doing. For time reasons I had to leave so I didn’t see what happened next but it wasn’t a great look for a ‘professional’ establishment.

On a side note, why doesn’t a single member of staff wear a hat here? Has your uniform policy changed that it’s no...

Never been to this branch previously. Have walked past a few times but finally gave in to the fast food craving. Came shopping with friends and we thought we’d grab a quick fast food meal. We ordered on the self service tills and that was a smooth experience.

Store was a bit messy with food left uncleared on tables and on the floor. Put me off eating in store. Seating area was almost full, just the dirty tables unmanned. We are in the car.

Fries were also dry and tasted like they’d been cooked and left out for ages. Coke as standard for McDonald’s I find tasted watered down. I had the veg burger which arrived warm but the burger bun was stale. Sadly couldn’t eat my food and had left the store so couldn’t complain either.

My mate ordered a cheeseburger with no gherkins but it had gherkins in it. Luckily she wasn’t allergic just hated the taste of them. Next time if I’m getting a take away I’ll have a look at what they’ve given me to avoid situations like that.

First time I’ve had a really dissatisfactory experience in a McDonald’s food wise. Maybe it was just a very hard day for he...

Hope this finds you well. I feel compelled to report something quite outrageous that happened to us today.

I ordered a delivery from McDonalds Dome Watford via JutEat at 11am this morning. The food arrived on time but upon opening the Big Mac container, my husband saw that the meat patty was partially eaten, either by a human or a rodent of some sort. Based on the bite marks, the former scenario looks more likely to me (Please see attached photograph) This photo is 100% genuine - the burger arrived in the state you see in the attached picture. Obviously my husband would not touch, let alone eat this burger. I contacted JustEat about this issue and after lots of waiting around, finally got through to an online chat agent. After a lot more waiting around, he basically replied saying that JustEat would not offer any compensation for the reason that “All restaurants have their own recipes and cook in their own individual style”.

Needless to say I will never order from this restaurant again. How could something like this have slipped...