Costa Coffee - Hailsham — Restaurant in Wealden

Not one of the nicest Costa Coffee shops I've ever been in, mainly due to the fact that it's located inside an old building which makes the place look a bit tired, but that said, it's quite large, clean and the staff are quick, friendly and helpful. It has one toilet and in good weather a couple of tables outside. On the up side, it's still the best cafe in Hailsham. If you like the Costa brand, none of this will put you off. Mar 2022: the service and quality of the coffee and cakes etc are still really good, it's nice to see things are consistent in here. Mar '23: not a very nice place to visit at all now, needs completely refurbishing, looking very tired and grubby. The staff don't seem at all happy or incentivised to keep the place tidy or give good service eg: spilling the coffee as it's being poured, it's all gone downhill,...

The service is good but when l tested one of the Staff and asked what an Americano was he smirked before he told me! One problem when busy is that customers waiting for their orders have nowhere to stand except in the way of everyone moving around, but that's just bad design. The last 3 times l have been in l have noticed the low window ledges are really grubby and also the edge of the floors have crumbs and food etc, which means if you hang a long jacket or raincoat on the back of your chair, you are liable to go out with more than you came in with! So, all the things you would normally expect from Costa with a few add ons. If they haven't cleaned up by next time l will spend my coffee money with the...

Dreadful. We ordered a one shot skinny decaf cappuccino and an Americano to drink in. We were given takeaway cups for some reason. There was about 30mm of fluid to drink in the cappu and the americano was so weak it tasted awful and looked like dishwater. There was no toilet paper in the loo, several tables had not been cleared, tiles were off the wall, I could go on. After trying our drinks we returned them to the counter for a full refund and even the barista thought it was tea. We will never return...