The Snug — Restaurant in Wealden

Been here before and had great service, food is always decent and prompt, even when it's busy. Not today. Ordered a drink and a toastie. After 25 mins, no show. Had to chase the lady who took the order as I was in my lunch break. She was very gracious but was interrupted by a colleague who said 'that's why we tell people we are busy and there may be a wait.' I said I wasn't told that and if so, I wouldn't have ordered. She said 'we will do it as a takeaway and walked off. I wasn't given a choice or even had the opportunity to say I am unable to eat takeaway food at work so would prefer a refund. She just left me standing at the counter. Another customer who overheard said to me 'that one always has an attitude.' Another colleague came out with the food a few mins later. No apology, nothing. Disappointed as I really have always liked this place. Maybe she was having...

Nipped in here for a quick drink and ended up having something to eat as well. Nice clean modern decoration inside and comfortable chairs too. Polite and friendly staff at you'd how to expect. The expresso was still yet the best I've ever had & my wife loved her special hour chocolate. It's a small cafe but there is plenty on the menu with competitive prices. One of the tables is hidden in a corner just like a wee Snug. My fishfinger sandwich was delicious & I didn't expect a side salad & so was the toasted tuna mayo. Definitely worth a visit, be aware it fills up quickly at lunchtime. Highly recommended. 👍🙂 31st Aug. PM. popped in for a wee double expesso, place was empty but the staff were as friendly as ever and very busy cleaning the place top to bottom. During better weather you can sit out side the back...

My pal and I are weekly regulars in the snug, and I often call in with my wife, so I feel I can comment fully on the "Snug Experience"! The food/drinks menu is commendably varied, the quality of both aspects is uniformly good, and the prices very reasonable. What sets the Snug apart, we feel, are the Service and Atmosphere elements, to use two of the categories suggested above, which are excellent. The staff, to a person, are cheerful, friendly, helpful and obliging. This, in turn, helps foster a relaxed, welcoming, thoroughly agreeable atmosphere. Recently, Chi, Evie and Cheryl have been to the fore in looking after us. Apologies for not mentioning by name any of their colleagues who have also been part of the welcome we always receive.

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