Khans Balti — Restaurant in Wealden

As far as my research goes, a UK restaurant can make a minimum charge. I get it. But it’s how you inform your customers of this fact.

At “Khan’s Balti” a waitress took our order. When we had made our order, she informed us that we had failed to reach the threshold of 15 pounds per person. We were ordering via some kind of calculator.

There were four of us that evening, and we were not especially hungry. We had ordered three mains, poppadoms, rice and nan bread. We were the only customers.

We are not UK residents, and have not lived in the UK since the 80s (another story). Is this relevant? Well, we are not used to dining out in the UK, nor to this kind of perfunctory treatment by restaurant staff. It was a shock. “Oh, it’s on the back of the menu.” she said. OK, but who reads the back of the menu?

The manager got involved, calmly, but not in any empathetic way, explaining why there was a minimum charge per person. This is not my issue (see paragraph one). We were not spoken to in a manner befitting a manager/customer intervention. I suggested that we could have been told before ordering drinks and poppadoms, but he suggested that it would be “ugly” to inform customers of this fact before they started ordering, given that this information was on the reverse of the menu. I said I would rather know off the bat. What was “ugly” was how we were dealt with.

The law provides that you should be given a chance to check the prices before you get to your table, as well as having a menu at the table. They must make the food prices, as well as any minimum charge or service charge as clear as possible. If the restaurant fails with any of these obligations, it runs the risk of a prosecution by Trading Standards for breaking these restaurant laws. Do I prosecute? Of course not, I just want people to be aware.

Well, Khan’s made themselves clear, but soured the evening for us. We topped up our order to the required amount and had our meal.

Is Kahn’s under new management? Has the chef changed recently? All my take-away experiences have been great. Perhaps it was the reception we received, but the food was quite indifferent. Onion bhaji - reheated, not great. the rest of the meal was far from engaging, and deeply lacking in flavour/heat. Highly...

This is NOT authentic Indian food. If you are actually Indian, DO NOT EAT HERE! So so dissapointed.

When the butter chicken is yellow with oil on top, there is definitely something to worry about, after taking the risk of a lifetime eating it, it tasted like a sweet soup from the co-op across the road.

Our take away order was totally wrong, even though thoroughly going through it at the counter with waiter, he also seemed very short, abrupt and angry like he didnt have time for our questions about items on the menu (which by the way is way too big)

amongst a £40 order we ordered the mix grill, since when are all items in a mixed grill bright red!?!?? the suspect sheek kebab had fallen to bits and we were scraping mince meat out of the packet. It also comes with a naan which they forgot to include. Cheers.....for that

Paratha which costs £2.95 each was made with a gaping hole in it. what is the world coming to?

Makes me want to set up an actual Indian restaurant serving food the way it should be. The way Indians have it at home, not just throw tikka powder over everything hoping nobody...

Ordered our curry at 7:30pm for delivery and was told it would be with us at 8:15pm, understandable 45 minute wait as it was a Saturday night so no drama there, got to 8:35pm and still nothing so I have them a call and was told "Sorry the kitchen is really busy but your order has left the kitchen now so shouldn't be long" As the restaurant is less than 10 minutes away I thought we wouldn't have to wait much longer! Well turns out I was just told a complete lie by the woman on the phone, 9pm comes and still no food so I call again, I'm now told the usual kitchen is really busy and that there is a few orders in our area so just waiting for all of them to be ready to go out at once.. not really how it's meant to work considering mine was meant to be delivered 45 minutes ago and told 25 minutes ago it had left the kitchen. Finally at 9:15pm our curry arrived, my partner enjoyed her curry but mine had about an inch layer of oil on the top and didn't taste great. Overall average curry and horrendous service, don't take on so many orders that you can't complete in the time you...