Bipash Tandoori — Restaurant in Welwyn Hatfield

I haven't been here for years and wish I hadn't bothered....a new year's eve meal with my partner should've been a rare treat, but the TERRIBLE service and luke warm food means we'll wait for the inevitable new ownership before returning. We'd made a reservation, but were still made to wait while they sorted out several collections, one of which had been returned for being wrongly delivered, we should've left then! The guy running things that night had zero charm, manners or idea how to treat diners in a restaurant. He repeatedly barked 'what you want?' and 'decided now?' at us, even though we had our menus open and were clearly still choosing. The food arrived just warm enough to be edible, but they didn't put the dishes on warmers, so they soon started getting cold...the food was OK (naans were nice) but only OK...there was no flair or flourish to any of the dishes...no fresh coriander or other touches to dress up the dishes...the food was fairly priced, but pretty bland and nothing that impressed us, despite us ordering one of the more expensive dishes 'Thali' on the menu. All in all the food was OK and occasionally the waiter relaxed and remembered how to do his job, but he really shouldn't be serving customers as he had zero charm, manners or idea of how to serve anyone At the end of the meal he openly asked us to pay our £50 bill in cash and when my female partner, who was trying to treat me to a meal, awkwardly said she didn't have that much cash he said there's a cash machine nearby, if we wanted one! We didn't 'want one' and said we'd rather pay by card...he shuffled off muttering and came back with a card reader, which we paid on. He then said 'service not included', shoved a bowl in the middle of our table and proceeded to pace up and down behind us staring at the bowl, waiting for a tip...HE DIDN'T GET ONE! When this place fails it'll be almost completely because of the guy running it...pity as just a few simple adjustments would make things far better. We won't be back, there are so many better...

Waited over an hour for food to arrive, everything was fine accept for my chicken tikka masala, texture was like I was eating cous cous and chicken for dry. Asked for a refund, was told they don’t do refunds with card orders, then was offered 10% off next order, said I wouldn’t be ordering again from them again, I then settled to have chips sent to me and then was spoken to rudely not that wasn’t from the beginning but was told they have customers to take orders from and so wasn’t I a customer then? I was then given excuse after excuse for the food for how it tasted and texture to the point I gave up with them and now ended up wasting money and gone without dinner. Wouldn’t mind but I’ve been a regular for years. New...

Much better than I expected. Fine tasting food at very reasonable prices. I last visited about 10 years ago and wasn't overly impressed but now in 2019 it was much better. Service was friendly and efficient. The photo includes saag aloo, chicken tikka dhansak, pilau rice and keema naan - all for £11.95p

Update in May 2022: regrettably they are no longer offering the "Gourmet menu", let alone for £11.95. So I ordered fewer items for a similar price (£10.45) I.e. samosas as a starter - excellent tasting, followed by chicken biriani, which comes with a vegetable sauce. Both the biriani and sauce were well presented, and also tasted excellent. Finally, they provide a delicious chocolate with the bill. Yes, I like...