Papa Johns Pizza — Restaurant in Welwyn Hatfield

Ordered a delivery a few months ago, they made me drive 6 miles to collect,. Tonight 17/03/22 I placed an order via Just Eat. Got the delivery confirmation from the restaurant, however after waiting for an hour and a half I called to find out the reason of the delay. It's when I was told my Mr. (refused to tell me his name) that my order was cancelled. When I politely asked why wasn't I informed the guy becomes ridiculous by saying there is a technical issue... Well, an informative call to inform the client his order was cancelled is out of question I guess... these guys... It's the second time they fail me, turns out I live 6 miles away from the restaurant and they don't want the hassle to drive here, that's...

Ordered accepted at 17:40..pizza arrived at 18:23. Food was cold, called the store and I was told 40mins was usual. In the past our order has always arrived within 20-25 mins and hot - guy on the phone said they could collect the food and send out more in 25mins. We didn't want to wait longer and kept it, he said we could call next time and 'explain' and they would provide extra food (they couldn't provide a voucher). Call you and explain..yeah sure, won't bother...

Ordered for delivery - prompt given a Friday night, but what arrived could only be described as a dessicated veteran of the heat lamp.

I couldn't tell the crunchy base from the crunchy toppings, except for the two inch hair i found in the cheese. Half a slice and I gave up, I only got that far because I was really hungry.

Next time I'll head to bed instead and...