Favorite Chicken & Ribs Hatfield — Restaurant in Welwyn Hatfield

Ordered chicken burger and ribs. It had been a long day, admittedly I had a few too many at the pub, had a phone call from the establishment explaining they had no ribs and fried chiicken was the agreed swap.

I accepted said proposition. Things happen, ribs don't get delivered. Life.

Unfortunately what I was greeted with was something that could be described of as a celiac's nightmare. Photo attached. Fried chicken in my usual experience is fried, not breaded in flour, put in a water bath and given more flour dusting for extra spiciness.

8/10 for customer service offering chicken for ribs 2/10 frying skills 14/10 flouring skills, consider becoming a florist 7/10 delivery skills 8/10 sauciness, garlic...

I love ordering from this place, it's food is delicious and generally hot when it arrives, the lack of my 5 star is because the past couple times they've taken over double the time to deliver and the food has been well like warm at best, I understand December can be busy but for a business that can't really be an excuse especially when whoever is awnsering the phone is just lieing then hanging up before you can point out what's not right. These last couple (4) times iv had issues hasn't put me off ordering from these guys because the food is good and busy is busy but I hope to receive the service I got a few months ago over what I'm...

Ordered 1700, they said delivery 1730 to 1750. I called at 1750 and they said the driver had left the restaurant and it would be 10-15 minutes. I called again at 1815 and they said the driver had only just left and it would be 10-15 minutes. So the first person lied to me. I called again at 1825 to get the drivers number. I called him and he said he had only received the order at 1820. So both of the staff in the store had lied to me (or the driver was lying). Food eventually arrived at 1840 and was cold and awful.

The staff were rude and did not explain to me why they had lied to me. Awful food and awful...