Scarlet’s Kitchen — Restaurant in West Devon

Visited the café with my friend and our young babies in small car seat prams. We deliberately chose a seat where we would take up less room and cause the least amount of disruption. Initially the service was great and the food was very tasty with good portions. However, halfway through eating our meal, a member of staff came and told us, quite rudely, to move as we were 'blocking both aisles' in the café. The member of staff told us to move to a table at the side of the room with less room, where we would have caused more of a blockage. We were also part-way through eating our meal and they didn't offer to help us by moving our plates, especially as we would have had to move two babies as well. We were not causing an obstruction in the café. People were walking past us all the time and the café wasn't particularly busy as it was a weekday. To add insult to injury, the same member of staff deliberately barged into my friend when we were getting ready to go, probably to prove some sort of point. All in all, after that encounter I felt quite awkward and unwelcome. Such a shame as the rest of the staff were lovely and food was good. We are local but will think twice about coming again. We will probably go to the Dartmoor Diner which is just down the road and has always been much more...

We popped in Sunday 18/10/2020 for our lunch after a lovely walk on the moors. The meal itself tasted good. however unfortunately our experience was not that great over all. Having worked a long time in catering myself, The reasons for this where as follows.

The time for our meal to come seemed quite long considering at the time we arrived it wasn't too busy.

The meal was very small for the price paid for it.

Sadly I did not feel welcomed into the cafe.

We thought after our meal we would have an ice-cream having looked forward to our meal and feeling disappointed, we said we would take out the ice cream. We where then asked to wait outside even though we had already had our lunch inside and where sat at a table. We accepted and went outside. Our ice-cream was bought out. Much to my surprise it was only one small scoop of ice cream for the £2.20 we paid and the 10 minutes it took to receive it.

Sadly with these things in mind I probably will not be returning, to this cafe, unless they are able to turn it around in the future.

I am always willing to give another try at a cafe as I am aware you get good and bad days. This said our meal came to about £25 with the Ice-cream and a rather small lunch...

We did not have a good experience at Scarlets unfortunately. My friend had egg shell in her eggs Benedict and the toast was burnt. 2 of the ladies working there, one being the chef and one a waitress were unfriendly and didn’t even come and ask if everything was ok at any point. We needed the salt filling up and when asked the chief said ‘what’s the problem’ assuming it was more than that and was very rude but reluctantly filled this up. My little boy broke a plate, the staff just ignored this and we had to go and ask for a dustpan and brush and clean it up ourselves, when I went to return it a waitress just ignore me when I ask her if she could take it off my hands, so I had to go behind the counter and give it to another waitress with curly hair (who was the nicest and mostly friendly out of the 3 members of staff). Our plates didn’t get cleared we had to pile them in the window sill because we had children that wanted to do some colouring, so that very very annoying. The only positive was that the coffee and cake were good. It was busy which i appreciate can be difficult for staff members but when you work in hospitality, a smile and manners would still be appreciated...