Costa Coffee — Restaurant in West Suffolk

I often pop to Costa coffee in Tescos after I have done a shop and whilst I am waiting for my car to be cleaned. I bring my lap top and always get onto some work which is great with the wifi. I cleared one of the tables as was covered in left over coffee cups etc and then opened the lap top and noticed that the queue was long; so tapped away for a while - totally immersed in work. A lady did pop by and said that could I move on because I hadn't brought a drink; I explained about the queue etc and then said that I would get a take out cup. I do respect that she came to ask me to move on and that other people would be wanting my seat - I always buy a drink from there - just this time I got immersed in work. Like I said - I did get a take out tea and of course will go again for the convenience; however perhaps they might need to get a couple more members of staff - to help clear the tables for one and always streamline to coffee making queues....understandably these are staffing / overheads / costs etc...Thanks you as always Costa coffee bury st Edmunds and respect to...

We are very regular customers of Costa Coffee, in Stowmarket, Ipswich and have always been very happy with the service and drinks/food and atmosphere. So we were really surprised and disappointed at our visit to Costa Coffee in the Tesco Superstore in Bury St Edmund today. The Hot chocolate was lukewarm warm, the staff were unfriendly when we said our chocolate was only warm and not hot as advertised, also they need to remember that the customer is King! If you didn't get any customers, they wouldn't get any wages. We are so happy that our regular Costa Coffee at Stowmarket are the opposite of the one we visited today. They never get things wrong, it's an excellent service with a smile, similar to the ones in Ipswich. Needless to say this mail will be going to your head office.

Yours faithfully

Diana Cronin (Mrs)

26th...

Always come here as it’s convenient when you’re shopping with a baby, the last time I came in there were scarcely any suitable seating to feed a baby. The lady serving me said if I was breastfeeding she’d have opened the additional section for me (but as feeding from a bottle we weren't allowed to be comfy I guess). Luckily a table became free with a comfier chair to feed a baby so no harm done.

Came in today and three female staff were pushed to limits with stock issues, staffing issues etc and I really felt for them as they were doing their best with no available manager. Costa really needs to evaluate their protocols as it’s really not fair on staff morale dealing with customers who aren’t understanding that this is out of...