Queens Bar & Grill — Restaurant in West Suffolk

Visited on Saturday (Easter Bank Holiday Weekend). Friends that had not seen each other for over 34 years - wrong place to visit as it was impossible to sit & talk over dinner. There was a huge group of dinners that were incredibly loud. Shouting & singing as was someone’s birthday. Not a party pooper but it was really not acceptable or fair on other people eating. They were basically screaming & singing at the top of their voices. Food was nice but not what I would call amazing. Meat was cooked lovely. Drinks (cocktails & non cocktails) were OK. Non alcoholic mojitos need working on and I did send the drink back once as didn’t taste like a mojito. The new drink was no different. Really hoping the experience (noise level) was a one off as it really did need addressing but when I looked towards the bar, all staff were just staring at the group…eventually the owner went over but it was a little late. It would have been better to address this as soon as it started. Would I visit again? Maybe..Bury St Edmunds has so much choice of amazing places to eat so would try...

Sunday Roast Trial

Interested in the Sunday roast outside Cambridge therefore entered this restaurant.

The portions were not massive. But at least enough to feed.

The beef was soft and tender. But I was struggling to use the knife to cut the beef apart. Biting is more efficient than the knife.

The potatoes were hard outside. I strongly suggest you to soak the potatoes into the gravy first. Eating other items on the plate first, finish the potatoes finally.

No need to worry about gravy, the restaurant provided a big pot of gravy for the Sunday Roast.

Maybe the pork rib was not as good as the Smokeworks of Cambridge. But it was reasonable for its price and quantity.

The environment was nice and clean. Clean and roomy toilet. The staff was nice. I'm just not happy about the service of the knife ;).

Overall it's a good place in Bury St Edmunds.

As a reminder, the district is lack of toilet facilities, that includes most of the cafes. It's inevitable to pick...

we are very disappointed and definitely won’t be making any future bookings with the place. All the meals that included ribs were very poor,we couldn’t get the meat off the bones. We polity complained about this and all the meals taken away. Nothing was said about any meals being removed off the bill of replacement meals, so asked about this and was told they would be taken off the bill When the bill arrived one meal was still left on as the ribs came with a small slider burger and beef brisket and refused a refund as the burger and brisket had been eaten. Member of staff very rude and lacked any customer service skills,probably better placed in a non customer facing role. As a customer i expected a refund on all meals without any argument and a drink to make up for the completely ruined birthday meal and everyone having no food for the evening Poor management staff arguing with customers .

As we walked out another customer commented on how bad we were treated...