21 Sushi — Restaurant in Winchester

Came here to try out this restaurant after reading all the great review. When we arrive we were greeted by the server and she gave us 1 menu to share among the 2 person which we think is weird. Because of the way we sat opposite each other is really hard to look at the menu at the same time. At then it took them 20 minutes to come and take our order. We felt like we were not welcome there as the waitress seems to be paying more attention to the other table. On top of that they did not serve us water or even ask us if we would like to have it. Then when our food arrive,we were trying to get their attention for soy sauce. No luck,we had to go to the counter to get it ourself. No one came and check if our food was ok until the end when we asked for our bill. There are only 7 table in the restaurant but the service were really aweful. The only positive thing about is the food were great,fresh ingredients and the chef definately very generous with the ingredients. The taco with softshell crab is execellent.Sadly our dragon sushi and 21 sushi did not taste good. We walk out the restaurant with a full belly but the experience has left a sour taste.

• update the owner of the restaurant call my bf about to enquire about the problem regarding the service. It shows thats the owner really does care and wants his customer to have the best experience in his restaurant. Is just a shame that his staff do not share the...

I'll start with the positives, the food was fantastic. The sushi was well made, it was tasty, and the sushi taco was a great dish. However, all this tasty food was let down by truly awful service. Despite having 2 servers, service moved at a glacial pace. They kept forgetting dishes for many tables, and had to resort to asking diners whether they received dishes. It took them 30 minutes to serve us beer. They also didn't tell us at booking, or when we sat down, that we only had 90 minutes to eat. A time limit is understandable, but they only told us about it only 15 mins before our time was up. In the end, because they were kicking us out, and because they took so long to serve food, we had to cancel 2 dishes. Therefore, we left HUNGRY! They also committed the cardinal sin of taking a customer's card away to the till, instead of bringing the machine over. All in all, a very disappointing dinner. Good for a takeaway, though, I suppose. I hope they improve...

Such a wonderful evening here! A real newly opened hidden gem. The lady serving us was attentive but not over bearing, coming from a 5* hospitality background myself I honestly couldn't fault a single moment of service from her. Now the food, by god the food was outstanding! Beautifully presented, superb portion sizes, incredible flavours. We both commented on how we loved the slightly thicker cut sashimi and how the chef didnt skimp out in filling the sushi rolls to perfection.

Price wise was just right I believe, we had a starter each, around 5 dishes split between us and a bottle of sake totalling around £140 for two of us.

Cannot wait to come back...