Kings Arms — Restaurant in Wirral

Menu on the table list many a wonderful option, only to find when ordering over half are not available. Not one member of our party of three got their first choice.

I was looking forward to the Steak Fondue Challenge. What I got was more of a disappointment than my first intervention It really is something when the best part of a meal is the small pot of sauce. Speaking of which, the beef dripping gravy was the colour and viscosity of melted Tesco Smart Price cheese slices, I didn’t touch it, it was wrong on every level. The picture in the menu, shows a tray brimming with chips, garlic ciabatta and 6 loaded potato skins, brimming with cheese, all precariously arranged around a 32 oz sliced rump steak. It looks so much food a funny glance could have it toppling off the tray without warning. What arrived was an abomination, the steak [was not 32oz by any stretch of the imagination,] it was a mini camembert and a few bits of wafer thin sliced pepper had been haphazardly thrown in a bowl, with what looked like not a care in the world for presentation. Clearly the cook doesn’t care what anybody thinks of his skills. Around this were the loaded potato skins, lukewarm and burnt, a portion of fries that would have been more fitting a childs meal and no garlic cabarita and finally the two pots of sauce. Our drinks arrived after the food, and only after we asked, with some mumbled excuse about a different order. One of my fellow diners complained about his chicken skewer being cold (just to clarify cold was fridge cold, not had gone cold.) The reply from, what was frankly staff who seemed to have just given up, was an apology “about that” after they had turned and started walking away.

In all the staff and food are as bad as each other, one could even say compliment each other wonderfully. The complaints about the food are dealt with such, you are aggrieved by the staff and forget about the dreadful meal you had to pay up front for.

Although there is no prize for completing any of the challenge meal, I have to wonder if they make them so bad you wouldn’t want to finish them so they can say most people fail?

Truly the WammyBurger of pub food.

I have attempted to email, but my email is blocked. I'm using my Gmail account, so it's either a blanket Gmail ban or...

Service was great, we have nothing negative to say about the staff there, they were all really great, helpful and friendly (well the two girls were). We have previously had family meal and we honestly couldn’t fault any one bit, I’d go as far as say they were really really good - resulting in our return today, in all fairness I didn’t write a review about what they done well in the past. However, today was horrific…… not one meal came out without an issue, 7 adults meals and 6 children’s meals all having a few rounds of soft drinks, so spending around £160! Firstly the roast dinners were inedible - the beef was mostly fat and rubber-like the mash was like a hard mound of overcooked crusty potatoes and the gravy was a thick jelly-like porridge all pretty cold and went home to the dog. The stake and chips well done (as requested) came on a bed of onions…… well a mountain of onions despite requesting no onions. The burger was hot, probably because it had been cremated, it was thrown together and once again the onions were inedible and appeared to have been cut with a blunt axe. The meals took close to an hour to come out and were staggered, taking this time it would have been nice to get at least one of the meals done to a standard anyone would expect. We’ll probably return and give it another go as our previous visits have been great and everyone has an off day although if the kitchen staff have changed from our previous visits, their new kitchen staff are shocking and need to drastically improve or don’t come in off the back of a heavy beak-end as they were belting out some good old banger (music not sausage)…… which is fine but not great when your sitting by the kitchen door. I feel bad leaving a negative review due to previous good visits but without criticism things...

Shocking behaviour from staff at the kings. Went for a Sunday meal with my wife and two children. We ordered a bottle of wine with our meal. I saw the bar staff inspecting the wine glasses as he brought them to the table. They were filthy, but he still gave them to us. I simply asked if I could have two clean glasses, to which I was told they were clean, and it was only water stains. I don’t care if it is water stains, I can’t see through the glasses! Again, I politely asked for two clean glasses. At this point the bar staff began shouting at me in front of my children. Wow!! For politely asking for two clean glasses???

I asked to speak to his manager away from the table as my kids were petrified. His manager allowed him to continue shouting at me in front of the whole bar until I interjected and questioned if she was going to allow him to continue. She told me he was “sensitive”. Throughout our meal we were stared at and made to feel very uncomfortable and unwelcome.

I contacted the owner to highlight the shocking behaviour. The owner apologised and offered a free meal as a gesture of good will. I found this really insulting. For as long as you have staff behaving the way they do, I will never step foot in the kings again.

Advice. Train your staff in some basic customer care. Get your staff to pick up the broken glass outside in the kids play area. Spend some more time on...