Stollies Cafe & Deli — Restaurant in Wirral

Poor customer service. We arrived to Stollies today and asked for a table for two, we was told there was none available so we asked if we could sit outside and have a drink and wait as we know the food is nice. When we sat outside we seen another couple arrive after us and was seated straight away whilst still waiting to be served for drinks. We asked if they could let us know when a table is available inside whilst a family of three arrived and was seated when we was still waiting. Knowing and checking online we seen you can’t book which made us a bit annoyed but understood as it was busy. We was then seated in the “snook” area in the cafe. We waited 35 minutes to be served but no one came to our table and on the menu it says “please wait at your table to be served”. In the meantime we seen THREE other tables come in and be seated and served. The couple and family that arrived after us had at that point already eaten and left. Furiously I went to the counter to pay for the two drinks we had outside where the man and woman behind the counter knew where we sat the whole time and was still charged for the two drinks and no sense of apology or any incentives for the inconvenience. Me and partner have never felt like this in any food place before and very upset and felt like we was treated differently as there was no other problem with any...

Nice but room for improvement. Stopped here for the first time recently and treated myself to one of their all day breakfasts. "The Carnivore" breakfast. It was... average, I'm feeling generous. A standard English breakfast but even I could've done better. Bacon was over cooked and dry, black pudding the same and the toast was barely buttered and had the texture of cardboard. On the plus side, the fried egg, cooked half tomato, mushrooms, has brown, sausage and baked beans were all as expected. Unfortunately (again), my meal quickly went cool during eating. The cafe was a nice ambient temperature despite it being cold outside, so I suspect it was a simple case of not pre-heating the plate. ...oh, my wooden chair had one of the front legs shorter than the other three, which made for an interesting balancing act while eating! lol :D (I could've swapped but it really wasn't a big deal).

It reads like I'm slating the place, but I honestly wanted to give them five stars which is why I've been deliberately harsh. The environment, decor and "feel" of the place is great. Staff were very friendly and polite. There's bags of potential in this place, it just needs that extra push to make it a top notch local eatery.

I'll be sure to revist sometime soon, I'll try a different part of the menu for comparison and...

Came in this morning and ordered food for takeout. This was after trying to call for an hour and a half to order but no answer.

Asked for the Korean chicken burger, member of staff told me it doesn’t exist so showed her it on the cafes website menu, either way they didn’t have it. So asked for the pulled pork burger, not in stock. Asked for the chorizo potatos and egg hash no chorizo in stock. So settled on the smash burger for myself.

There were good and points to the food.

Chunky chips were lovely, crispy & fluffy!

Pancakes were lovely and fluffy although the menu states the childrens pancake comes when chocolate sauce. There was none on my daughters pancake. The biscoff pancakes were tasty but not enough sauce or ice cream for one of the set of pancakes never mind 2. I think if your paying £13 for a adults and child’s pancakes you should be given enough ice cream for the 2.

It states on the menu the smash burger comes with 3 patties mine had 2. Coleslaw was warm as had been put in the boxes with hot food. Maybe putting it in tubs seperate might help.

Mac and cheese absolute disaster it’s been binned it’s that bland.

Personally I don’t get the hype. Maybe eating in may be slightly better but definitely won’t be...