The Three Stags — Restaurant in Wirral

The one star is not for my experience at the Three Stags, more for the fact that we were able to make light of what had happened to us. Staff were very rude and condescending. The pub was very quiet and I arrived later than the group I was meeting. They had pulled up a chair for me and I sat with them for 10 minutes. Nothing was said to me as nobody was checking who entered and did not encourage use of track and trace. Only when my drink arrived at the table 10 minutes into my stay was I told by a staff member (I think her name is Marie) that we could not finish our drinks at the table and had to move outside or to another table as there were 5 of us and the table only accommodated 4. Fair enough, but this was not said politely. We were about to move when the staff member (Marie) brought her supervisor/manager over to talk to us. She asked us to move because of the 4/5 reason and told us that we shouldn’t even be meeting up because only 2 households can meet and that we all clearly lived in different households. I could not believe she was so condescending and patronising! I explained that it is up to 6 people that can meet up regardless of households. She quickly dismissed this and said “I have been made aware that 2 of you have been here for more than 2 hours”. They had been there for 5 HOURS! Although this is much longer than the allotted slot, don't you think a staff member would have and could have picked up on this much sooner than 3 HOURS later?? They told us it was the law that we could not stay for more than two hours? It may be company policy for reservations but it is certainly NOT the law and when the pub is clearly empty and you have let them stay an extra 3 hours, your argument becomes invalid. The first staff member then pointed to these two individuals and told them that that would be their last drink. I asked her why, as they were not intoxicated enough to warrant a refusal of service. Her reasoning was NOT because they were absolutely rotten drunk! But because they had been here for more than 2hrs!! You can’t just tell someone they aren’t having any more drinks because they stayed 3 hours more and you didn’t say anything! She wasn’t saying this all evening when she was serving them, taking their money and even spilling a whole pint over one of them!! One of them felt that uncomfortable that he left the pub and did not return. After this, the manager Sue came to us and told us we had to leave because there were 5 of us. We explained our friend had left and she DEMANDED that we move the empty chair he was sat on, as there were five chairs around 4 seater table with 4 people on it? Apparently empty chairs can speed covid like WILDFIRE!!! I moved the chair out of the way and was immediately attacked with “you are in the way, there is not 2 metres between you and the wall”. I mean, I’m no Barbie doll but I am not 35stone!! There was about 5ft between me and the wall. I explained that it is 1 metre with extra precautions if 2 metres was not possible. I was informed that the three stags “did not have extra precautions”. So that means the extra precautions listed on the Ember Inns Website are not readily available in the Three Stags? Safe to say I won’t be going back to the three stage ever! Especially in this current COVID outbreak! There’s being safe and putting customers first during a global pandemic, but there’s being rude, condescending, patronising, falsely accusatory, improper conduct of staff, lack of reason to refuse service and sheer pettiness of moving empty chairs and they spread coronavirus worse than a man in Wuhan who happens to have a fancy for bat wings on a...

Catering staff are letting this otherwise lovely pub. The breaded mushrooms were OK but overcooked, bordering burnt. The eggs are diabolical. They have the appearance and texture as if they have been under a headlamp too long, plastic, and rubbery. The cook was unwilling to provide a poached egg. The hame was too salty. The chips were actually amazing, unlike the peas I had asked to be left off because I can'tstand the smell of them. I had the cheesecake, and it was served upside down, so had obviously been turned out of some kind of container and wasn't fresh. It was probably nice at some point, but not when I got it. This is a pity because the waiting and bar staff were lovely. It would be helpful if bread and butter were available to order from the app, as a side order (that was nice and fresh) as having to order it separately at the bar kind of defeats the object of the app. The parking registration monitor is well placed. It would also be helpful if you put the business name that comes up on payment is somewhere on your printed menus as I had to get a member of staff to find out if I was paying the...

I felt so sorry for the staff on the day we visited. We had a pre-booked table and it was all ready for us when we got there. Unfortunately they had some power issues and the kitchen had lost power the night before and they were still having some issues. Our server explained this to us but luckily enough they managed to do us a roast dinner and the bar had power again so we also got cold drinks. The food come out piping hot and was absolutely gorgeous. A trio of meats with veg, roasties and a tasty gravy. I then had the smores dessert which was delicious too. Then disaster struck, the power went off again. Our server was a lady with spiky hair and tattoos and she was a gas. She made us smile and even when she had to add our bill up and got it wrong she made light of it. The only poo-poo was we had to go over the road to the local Spar to get cash out to pay the bill as their card machine had gone off too, but considering the stress the staff must have been under with all the issues and grumpy miserable punters, it was a small price to pay. I will gladly go back there again for a...