The Wirral Tandoori — Restaurant in Wirral

We have been here multiple times over 2024 and we’ve never had an issue now I agree it’s New Year and they were busy however our table was booked at 7:45. It was apparent when we arrived they were overbooked. We finally got our seat upstairs at 8:20. There was food all over the floor the table was not dressed no cutlery napkins old food from the previous table all over the floor. We got our poppadoms about 830. They did not come and take our order for food or drinks until about 9:10. This was only because we asked all food come around 10:20. At no point did any staff attend to us? Apologise check if we needed any drinks. As we are out with a family and we understood that they were busy, we just stuck it out as where else would we get a place for five on New Year’s Eve last minute however people were dropping like flies round us and leaving and walking out not preparing to wait after waiting so many hours. When the food eventually arrived, it was cold maybe lukewarm. One of our meals was not the order which we asked for they brought it out again and it was wrong. The two young lads that are working there I witnessed the older staff members not particularly speaking to them very nice. They were doing the best the lads and it wasn’t their fault it was down to management, obviously overbooking it was horrendous . We did complain to the manager he responded it’s New Year’s Eve what do you expect? Which I agree to a point however not to wait nearly 4 hours it was a disaster from start to finish however we did make the most of it and as we were family we did have a laugh between us Whilst we waited it out, we were not impressed with the response from the manager at the end. It was not good enough and was dismissed far rudely and abruptly to the point where the manager was basically arguing with us that it was New Year’s Eve. I did witness the manager have a right go at the young lads who were serving it was not their fault it was down to poor management and...

Went Wirral Tandoori on New Year's Eve. When it "eventually" arrived food was very nice. However, the service was dreadful. We booked for 7pm, when we arrived we were told to stand along with the large gathering of people around the doorn/lobby which was full to bursting with people who were becoming irritated and some quite angry having waited for long a long time. At 7:15pm we were seated at an unprepared table. Menues eventually arrived at 7:45pm and we asked if we could order drinks and were told "I'll be back in a minute". At 8pm our drinks order was taken and they arrived at 8:15pm and we ordered our food ("we decided to not order a starter due to the absoloute bedlam in the restaurant") which finally arrived at 8:50pm and was very nice. I will go back to the Wirral Tandoori but never again on New Year's Eve. Absolute chaos due totally accepting demand they are blatantly unable to cope with, this is very disrespectful to customers who have chosen to spend New Years Eve in their restaurant. The situation on these occasions needs "management" and their are a number of measures that could be taken to make the experience better for customers. 1. Tables booked in "time slots" 1.5 to 2hrs eg: 5:00-6:30: 6:30-8:00....e.t.c. 2. Reduce the menu options to "say" six starter and main options by creating a special seasonal menu. 3. Pre-orders: when people book a table on New Year's Eve, they must provide a pre-order at-least 24hrs ahead of the booking so you're better prepared when they arrive. Consider reducing takeaway meal orders and perhaps make good this shortfall by adding supplement/service charge to table booking on this special evening. Whatever you do, if you wish to be more respectful to your customers?you need to try and reduce the chaos and total bedlam that occurred on...

Atmosphere -Empty (Sunday evening). Food - on complaining we had a second Pathia brought with the improvement of a fully cooked naan like bread. Butter Chicken tasteless and huge square pieces. Partners curry also not sufficiently spiced with chunks of less than tender meat. Naan looked like a child's attempt at pastry rolling and cooked in butter. We won't return as we are from elsewhere in the UK, Apparently the locals love the restaurant's mild dishes and they cater to local tastes! We are used to spicy curries with selected tender meat pieces, and naans not cooked with butter, which are huge with pockets of air, not heavy, thick, and dry. The staff were rather incredulous to us not being happy with the food. It was rather awkward. Ate the meat, left the naans. They knocked £6 off the bill but it was £20 over what we normally pay. A free whisky and Bailey's shot were brought but we didn't really want them and we're not asked. Waited for our coats to be brought back for a while, which again was awkward. We had two staff members quiz us as to why we did not enjoy the food. Glad we have many fantastic places for Asian/Indian cuisine near home....