Panjab — Restaurant in Wolverhampton

Food here is 10/10 cannot fault any item. The 1 star is for the gentleman that spoke over me before abruptly putting the phone down this evening. My request was more than reasonable, I paid for all my extra toppings. I simply asked for peppers to be removed from pizza due to a capsian allergy.

Initial order was placed via deliveroo which by the way DOES NOT give the option to leave notes or remove items from pizza but rather the only option to add additional toppings. Literally, called a few seconds after placing the order to ask, to remove toppings (bear in mind it seems to take a good few minutes to get through after the long automated welcome message) only to be told pizza is already in to be cooked. Not a problem, I asked, politely to remove the peppers, only to be told its not possible because the pizza won't look nice. I then advised thats not a problem, I get it may look messy but it doesn't matter. We just want the peppers removed and will take it as it comes. The guy decided this is too difficult of a request and opted to be an arse! He continued to speak over me stating its not possible (rather refuses too) and for us to take it up with deliveroo etc etc. I'd understand if the order was awfully delayed, or delivered the wrong items or they were advertising items not available, granted that would be a deliveroo issue. I just wanted the peppers removed, which by the way we request via the telephone every time we order from Panjab pizza whether the order be placed via deliveroo, uber or directly with the Panjab pizza establishment. The only reason we opted for deliveroo today was because they offered a 15% discount incentive via the deliveroo platform.

This is how much we adore Panjab pizza. From the concept of Panjab pizza with the map of Panjab on their pizza boxes, to having a mirage of Sidhu Moosewala on their window when he passed, to playing punjabi music whilst you're on hold to the punjabi-english language used in their marketing is so well thought out and really remarkable. Its these little details that elevates this establishment from their competitors.

We've always supported Panjab pizza over every other local establishment (used them for birthday parties ordered the saag pizza's on lohri) within the dudley road vicinity, they are above Veggie Lounge, Mr Singhs etc but todays (lack of) service has left a sour taste. Never in my adult life have I had the phone abruptly put down on me, especially not over a pizza topping by a pizza establishment. I'd understand if I was shouting or using profanities.

Pizza hasn't been delivered ye, but we'll have a pizza 2 members of my family won't be able to eat. I'll have to order an additional pizza elsewhere, may just be veggie lounge.

I'm not sure I'll support Panjab pizza in the future, this particular staff member needs to...

Let me start by saying the food was on point — the pizza, milk badam, everything we ordered was delicious and full of flavour. Hats off to the kitchen staff for that. But sadly, our first experience left a bad taste, and it had nothing to do with the food.

We drove 20 miles from Leicester just to try Punjab Pizza after hearing so much about it. The place was packed, fair enough — they told us there was a 45-minute wait for dine-in, so we said okay, let’s just do a takeaway. Paid for our order and waited patiently.

But here's where it got weird — when we went to collect our order, the restaurant was completely empty. A lady (with specs, you know who you are) came up to us acting all surprised like, “Oh, are you dining in now?” Mind you, no one else was there — all those tables suddenly miraculously became free. Hmm...

She told us we’d need to pay extra because takeaway and dine-in prices are different (which was never mentioned earlier), and then she pretended to “check” something on the till for 5 minutes, didn't even give us a printed receipt, and randomly said we owed £2.50 more. We paid it because we came a long way and just wanted to enjoy the food — but the way it was handled? Extremely unprofessional.

The food was honestly good enough to make us want to return every weekend, but the customer service? That was enough to make us rethink. It felt like we were being charged on vibes and mood, not on principle.

Tip to management: You had potential regulars sitting right there. All you had to do was handle things with transparency and grace. Instead, we walked out feeling misled and disappointed.

Would I recommend the food? YES. Would I recommend the experience? Not unless they seriously sort out how they treat...

Pay no attention to other reviews of here. They made me wait an hour and a half, saying the food is on its way for 50 minutes of that timeframe. Then after nothing arrived, I called them and they said no order had ever gone through, even though I'd paid and they marked the order as "on its way". They said they'd begin making my order at the time I called up, and give me a free pizza for the trouble. Another hour later, some cold food arrives and NO free pizza. The pizza that did arrive had several hairs baked into it. I left an honest review on justeat where I ordered through, and they posted only the star rating I gave, and deleted all the text of my review. They then marked the order as complete, and that the food was delivered 15 minutes earlier, than when I'd called them up because it had not arrived. Absolute joke of a place, that work with justeat to prop their facade up on doctored and false reviews and ratings. 2 and a half hours waiting time for a cold, half complete order, and to be lied about multiple times. Justeat have emailed me three times asking me to take pictures of the missing food... Yeah.... I know.... Received no refund at all and will never be going back here, or ordering through the scam company of justeat for anywhere again. Imagine "moderating" reviews. Extremely bad and dishonest and deceitful practice. Save yourself and go somewhere else, and not through the matrix run justeat. I've never been anywhere worse in my life. Eating human hair is NOT "100%...