The Toffee Nosed Cake Company — Restaurant in Wolverhampton

We first met Dennice, the owner of Toffee Nosed Cakes at the end of 2018 at a wedding fayre in Birmingham. We tried a few samples and were impressed with the flavours of the cakes. We decided to book our wedding cake to be made for October 2019. We paid our deposit and carried on with our planning. As our wedding drew nearer we passed our requests on the design of the cake via email to Dennice, asking for a autumnal themed cake. We had noticed the various extravagant designs posted on the Instagram page and were confident that we would receive the same standard. As the wedding drew nearer we were disappointed that Dennice failed to finalise our designs but we were comforted in the fact that Toffee Nosed Instagram page continued to post beautiful cakes. However, on the day of the wedding what actually turned up was an embarrassment. A plain cake with three large plastic flowers attached that were no way autumnal. My partner explicitly requested that the colour pink was not used, so the pink flowers on the cake were a shock. The base of the cake was in an absolute state with the cake having various gaps, it just looked messy and not something you would expect for £400. Luckily the confetti we used for the wedding which consisted of real dried flower petals saved the day when sprinkled around the cake. The cake didn’t even taste that great, we had a number of guests report that the cake was a ‘little disappointing’ ‘tasted poor’ and that it was highly likely that ‘margarine has been used’ due to the strange taste and quality. We also ordered numerous cupcakes that were appropriate for the various Vegans who attended the day, I can only describe these as slop. There was no surprise that they went untouched. The cake to summarise was abysmal but that pales in contrast to the ridiculous response from Dennice when we questioned her post-wedding a few days later. After expressing our concerns, we were ultimately met with Dennice passing the blame to us saying that we didn’t provide enough direction whilst at the same time saying she follows her customers direction to the letter. Totally contradictory. Dennice then failed to respond to numerous messages and when she did eventually respond she refused to discuss the issue further feigning mental health preservation. To summarise, if you want a cake that looks like her numerous instagram posts, prepare to be disappointed and if it does go wrong, expect to be...

If I could give 0 stars I would, but seeing as 1 is the lowest it will have to do. This lady has caused nothing but upset and stress for my family. She was booked and paid on time to provide a cake for my brothers wedding, however on the day turned up over an hour late, with a cake which was literally slanted. It was noticed by everyone how the cake was tilted to one side, she ruined the schedule for the DJ, who just before she decided to turn up, advised not to even bother with the cake anymore as it had already pushed the day back too much. Taste wise, it was mediocre, no one commented on it saying it was nice, just how it was slanted (what a lovely memory for someone’s wedding day). After the wedding she was contacted on multiple occasions by my sister in law and was literally ignored , she only replied once my brother messaged off his own page. She then agreed to a refund of £100, this has then had to be chased up with her. On two occasions she advised the refund was going to be sent, only for it not to be sent and again had to be chased up. Now that we have explained to her we will contact trading standards, she has taken it as a ‘threat’, as a business owner she should understand that customers have the right to use that service, which is provided for customers who don’t receive the service they have paid for and is not a threat at all. I mean you only have to look at previous reviews to see how awful the company and its products are. Please do yourself a favour, save the upset and stress, do not use this company. The owners attitude is also shocking for someone who should have a good level of customer service, maybe she needs some training to learn how to deal with customers...

After a recent 1st time visit to the mall itself I have been issued an extortionate £100 parking ticket. The cake shop appeared empty at the time so I didn't get tempted to go inside but I had genuinely thought of visiting again. That decision later proved to be extremely costly as a parking penalty charge of £100 was imposed (reducing only to £60!! if paid within 14 days). It appears there is a concerted effort on punishing potential customers with manually taken CCTV of peoples' movement and their vehicle. BUYER BEWARE the owners of this shop feel this is a justifiable parking operation! There are plenty of other cake shops further up Dudley Road towards Wolverhampton town centre to enjoy without fear of an over zealously imposed...