Harvester Wych Way In Droitwich — Restaurant in Wychavon

We visited today just after midday for a celebratory lunch as part of our 50th wedding Anniversary today. When ordering our meals I was asked if anyone had any allergies so I said yes.They asked what and I gave a list of my wife’s allergies but pointed out that there’s was nothing in our choices that would cause an issue and having been together for over 50 years I knew that we were quite happy about anything that they were serving.They said they need my wife’s name but when I asked what difference that would make they said it was company policy. We have never been asked that before at a Harvester or anywhere else come to that.I then asked again why I needed to give out personal details at which point your staff member called in another staff member.I’m not sure if that was a manager or supervisor but I suspect it was one of those.She reiterated your policy at which point I even offered to sign a waiver to say we were aware of your policy and eating at our own risk but that too wasn’t good enough.When I said I would leave if we had to do that they just reiterated and said sorry it was company policy. So I told 5hem we were leaving and did so without eating.I offered to settle the bill for drinks but that was waived.I have no particular complaint about the staff only the policy that they were being forced to apply.I even said If I had lied you would have served me anyway and I said would do that next time but after this experience that is now extremely doubtful Even the police won’t demand my name unless I’ve actually broken the law so why you think your company has the right to demand that and not serve us if we don't is beyond me.Thankfully we found elsewhere to eat at Miller and Carter in Bromsgrove ,without a third degree interrogation about allergies just excellent service with a delicious meal in really pleasant surroundings. We will definitely be going...

Found this a disappointing experience.

Good bits- enjoyed the food. Really nicely decorated and cosy for Christmas.

Bad bits- Waited over ten minutes to be seated. This was just after 5pm so the place had hardly any customers. Staff could see me but no response presumably as ‘not their area’. I understand if they are busy but just an acknowledgment that you are there and waiting would be appreciated. Another ten minute wait to take order. Different colour wine than what I had ordered arrived but I didn’t mention since it had taken so long to served!

Mentioned I wanted to use blue light discount when seated and ordering and told no restrictions. When it came time to pay, I produced my card but was told I needed to produce a qr code. Tried to login to blue light website but wouldn’t load as WiFi in harvester was poor. Asked if I could step outside to use WiFi and told no as I was eating on my own. Asked again and asked to go and find manager who would be ‘at the bar’. Told the one lady at the bar that I had come to speak to him and I was told that he was in the kitchen and can’t come out. So I told her I was stepping out and finally was able to access WiFi, download a qr code and pay. A complete palava for what I had hoped would be a quick meal at the end of a long day travelling. If you are going to take the card, why on earth not accept the physical card? I came here especially because of the blue light discount, and the basic prices...

I dont normally write reviews but felt this time i had to. Staff friendly but meal awful. 6 of us went to celebrate 2 birthdays. We had the set menu deals. Garlic mushrooms were overcooked and hard but we put up with them as came literally just before mains so had them together. Sweet potatoes were black so sent back next lot OK. Some red areas undercooked on rotisserie chicken so just ate the bits that were clearly cooked well. Didnt want to send meal back and eat after others. Few of group had BBQ chicken stack coujons overcooked. Sweetcorn watery and vile taste. Waitress said they had lots complaints about sweetcorn so why don't they do something about it? The salad bar had no pineapple, bacon bits or onion bits. They did stock up on other stuff when we asked. No butter and when came had been thawed in microwave and like water. No wafers for ice cream. Bill wasn't working out due to way put on system and discounts taken off. We divided it between 3 couples. All got a bit of a mess.Some salad and other bits of meals fine and one ofnus ehad rack of ribs which was nice. Waitress lovely, helpful.and friendly and tried really hard. Won't be going...